The Opportunity
Keyano College Information Technology Services department is currently looking for 2 Student Assistants to start immediately and ending on or before June 30, 2026. As the Student Assistant, you will support various areas of the Information Technology Services (ITS) department at the College. This role is designed to provide a student with broad, hands-on experience across multiple ITS functions. Responsibilities include assisting with inventory and asset management, supporting the development and testing of IT service workflows, and providing walk-in support at the Service Desk. The successful candidate will work alongside ITS team members to ensure services are efficient, documented, and user-friendly.
About Us
Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

Duties & Responsibilities

• Assist with identifying, tagging, and labeling technology assets across departments (e.g., computers, AV equipment, printers) and update inventory records in the asset management database (e.g., location, condition, serial numbers).
• Participate in routine equipment audits, ensuring accuracy using checklists, help prepare surplus or decommissioned assets for recycling or disposal.
• Support the setup of newly acquired devices by documenting basic information and ensuring assets are logged.
• Provide input on the improvement of service requests, design and usability of forms from a student/user perspective.
• Support consistency checks for data entry and workflow processes.
• Document changes, updates, and procedures related to service catalog and ticketing.
• Assist walk-in students, staff, and faculty with basic IT support at the Service Desk with troubleshooting, password resets, connectivity problems and escalate when needed.
• Help update technical documentation or quick-start guides under supervision.

Qualifications

• Currently enrolled in a post secondary program in Computer Science, Information Technology or Business
• 0–6 months; suitable for Keyano College Student
• Asset: Experience with customer service, clerical tasks, or working with technology
• Attention to detail for working with inventory and forms
• Strong written and verbal communication skills
• Basic computer literacy and willingness to learn new software and processes

Compensation and Benefits
CUPE Student Rate - $17.54 per hour plus 4%
Additional Information
At Keyano College, we are committed to fostering an equitable, caring and resilient environment where everyone feels valued and connected to the common goal and the college community. We welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the College to apply.
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.
Company
Keyano College
Location
Fort McMurray, Alberta
Opening Date
13-08-202

• Assist with identifying, tagging, and labeling technology assets across departments (e.g., computers, AV equipment, printers) and update inventory records in the asset management database (e.g., location, condition, serial numbers).
• Participate in routine equipment audits, ensuring accuracy using checklists, help prepare surplus or decommissioned assets for recycling or disposal.
• Support the setup of newly acquired devices by documenting basic information and ensuring assets are logged.
• Provide input on the improvement of service requests, design and usability of forms from a student/user perspective.
• Support consistency checks for data entry and workflow processes.
• Document changes, updates, and procedures related to service catalog and ticketing.
• Assist walk-in students, staff, and faculty with basic IT support at the Service Desk with troubleshooting, password resets, connectivity problems and escalate when needed.
• Help update technical documentation or quick-start guides under supervision