Student Care Coordinator - Wellington at University of Otago

, , -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

80503.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Support, Wellbeing Coordination, Pastoral Care, Communication, Compassion, Confidentiality, Privacy, Relationship Building, Diplomacy, Tact, Cultural Safety, Policy Adherence, Community Network Knowledge

Industry

Research Services

Description

__________ FACULTY OF MEDICINE - WELLINGTON | TE KAUPEKA WHAIORA – PŌNEKE Mō te tīma / About our team Initially established as a medical school in 1974, University of Otago Wellington (UOW) has evolved over the last 50 years to become a significant, interprofessional, research intensive campus within the Division of Health Sciences. The Faculty of Medicine - Wellington (FOM-W) is primarily based UOW, with regional centres throughout the North Island, and is part of the University of Otago Faculty of Medicine – New Zealand's oldest medical school. Our medical students undertake three years' of study in Dunedin, before completing their clinical placements in Wellington, Christchurch or Wellington regions. UOW hosts approximately 950 students, including around 300 undergraduate medical students, and 500 academic, research, and professional staff. The Dean's Office is the administrative centre for FOM-W, for both academic and non-academic matters, and the UOW as a whole. Te mahi / The role As the Student Care Coordinator, you’ll be the first point of contact for wellbeing for students of FOM-W and from the Faculty of Health Professional Programmes located on the Wellington campus, providing responsive, compassionate, and effective coordination of support to students across the Wellington campus and FOM-W’s regional locations. You will be responsible for coordinating the monitoring of student pastoral care, supporting a wider team to recognise trends or issues that may require further attention or escalation. Collaborating closely with university and health system teams, clinical and teaching staff, and external partners, you will take a holistic approach to coordinating students’ individual requirements to succeed. You will also play a key role in designing and delivering wellbeing initiatives, workshops, and resources that foster a positive and supportive student experience. Kā pūkeka me kā wheako / Your skills and experience You will bring experience in student or client support or pastoral care, along with a qualification relevant to pastoral care, social work, counselling, or academic progress. You are an exceptional communicator with a compassionate, person-centred approach, committed to creating a coordinated experience for every student. You handle sensitive information with the highest integrity, adhering to established policies and processes, and have a good understanding of confidentiality and privacy matters. You can explain complex procedures in a clear, accessible way, adapting your approach to meet the expectations of your audience. Successful candidates will also have: • Experience of working inclusively with people. • A calm, diplomatic, non-judgemental and tactful manner, especially in high pressure situations. • Strong relationship-building skills (whakawhanaukataka) - ability to enhance individual mana. • Flexible, adaptable, and professional approach • In-depth knowledge of local community support networks and agencies • Strong understanding of the Education Code of Practice 2021. • Competency in cultural safety aligned with Te Tiriti o Waitangi. • Membership of a relevant professional body. Pūroko / Further details This is a permanent on-site position located in Pōneke, Wellington. This role will be 0.4 FTE (15 hours per week). The role would be suit someone who has some flexibility regard when these hours are worked during the week. The appointments range for this role is $75,631 to $80,503, Top of Range $88,750 (pro rata). You must have the right to live and work in New Zealand to apply for this position. Ōtākou Whakaihu Waka is a workplace that values and utilises inclusive thinking, people, and behaviours. This means that the contributions of kaimahi with diverse backgrounds, experiences, skills, and perspectives are valued and respected. We offer competitive salary, five weeks’ annual leave, a 6.75%25 superannuation scheme, and the ability to achieve work/life balance. More information regarding employee benefits can be found here: https://www.otago.ac.nz/humanresources/working-at-otago/employee-benefits/ For further information, or to discuss the role in confidence, please contact Professor William Levack via the contact details below. Tono / Application To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2600372 will close on Monday, 2 March 2026. Applications will be reviewed as they are received, the University reserves the right to close this vacancy at any time. Additional Information Note: As a part-time position, the salary range for this role will be the pro-rata equivalent of the annual full-time salary range listed. Contact: William Levack Tel: 021 918 627 Position details: Job Description Further Information: Department Website Create an email with a link to this vacancy: Create email Location: About Wellington

Responsibilities

The role involves being the primary contact for student wellbeing, providing responsive support coordination across campus and regional locations, and monitoring pastoral care to identify trends for escalation. Additionally, the coordinator will design and deliver wellbeing initiatives, workshops, and resources to foster a positive student experience.