POSITION OVERVIEW:

Our Student Development Advisors are the Advanced Training subject matter experts on the campus.
One should enjoy making connections with others and thrive in a fast-paced, collaborative, team environment. Proactively establishing relationships with students, employers, and other departments on campus is vital within this role. The ability to excel in challenging situations and deliver results consistently is crucial.
The Student Development Advisor performs activities in support of enrolling students in advanced training programs by having a friendly, warm demeanor and demonstrating a genuine interest in the needs and concerns of our students. One must be able to conduct engaging presentations and be an effective communicator in both verbal and written formats to be successful in this position. The ideal candidate will have a customer-focused, extroverted style that positively impacts individuals. In addition, an ideal candidate can quickly adapt to changing situations and utilize persuasive skills to address concerns.

ABOUT US:

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours…Come and be a part of our legacy!

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Qualifications:

• Education: High School degree or GED required.
• Experienc

• Promotes, markets, and recruits students for Advanced Training Programs by delivering engaging, informative, and compliant presentations to all students in both individual and group settings throughout the program. Provides guidance on career opportunities, shares the value proposition, and educates short-course students in core programs.
• Customer Service: Enhances the student experience by answering questions regarding Advanced Training Programs.
• Collaborative Mindset: Works closely with Advanced Training Managers, Student Development Advisors from other campuses, and other departments regularly
• Metrics: Drives outcomes related to Advanced Training metrics. Advises students regarding potential “downgrades” by addressing concerns and stressing the value proposition of completing an Advanced Training Program using persuasive skills
• Takes ownership of the Program Change and Graduate Re-Enroll process, including maintaining tracking logs for Program Changes and Graduate Re-Enrolls
• Events: Plans and coordinates Advanced Training Program Expos and other promotional events. Conducts student interviews to assess eligibility for Advanced Training Programs, initiates the application process, organizes electronic files, and schedules interviews for Advanced Training Managers.
• Other duties as necessary

Qualifications:

• Education: High School degree or GED required.

• Experience

• • 1-2 years of customer service experience required
• 1-2 years of Sales experience required
• Communication Skills: Demonstrates strong verbal and written communication skills to effectively engage with students and stakeholders.
• Accountability Skills: Willing to take ownership of, and identify, analyze and quickly resolve, complex issues.
• Technical Skills: Proficient in Microsoft Office programs with a strong understanding of their functionalities.
• Adaptability: Demonstrates flexibility in meeting the needs of students and groups to effectively convey information and address concerns related to Advanced Training.
• Interpersonal skills: Builds effective relationships, works independently, thrives in a fast-paced environment, demonstrates a customer-centric approach, self-motivated, highly organized, and maintains a high level of attention to detail and accuracy.