Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint’s mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.
We’re Risepoint, an education technology company partnering with universities to develop, launch and grow their high-quality, affordable, workforce-relevant online programs so that more students can access education, advance their careers, and meet employer and community needs.
At Risepoint, Australia we’re a dynamic and growing team dedicated to empowering students through education and learning opportunities. We partner with universities across Australia, allowing us to collaborate on programs, streamline student pathways, and help universities and students achieve their goals. As part of a global network, our Australia based team are passionate about fostering student success, strengthening institutional partnerships, and driving innovation in student engagement.

JOB SUMMARY:

The Student Engagement Advisor is a key member of the Risepoint Australia team, you will work as part of a team who work with students from around Australia needing guidance to make the right decisions about postgraduate study – ultimately improving people’s lives and helping them reach their full potential.
The Student Engagement team, focus on recruitment, plays a pivotal role in expanding Risepoint’s reach by attracting and engaging prospective students. This team is responsible for developing and executing recruitment strategies and guiding students through the application and enrolment process.

KEY CAPABILITIES:

• Client service-oriented individual with outstanding written and verbal communication skills
• Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards
• Ability to work in a fast-paced environment with excellent problem-solving and decision-making abilities
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
• Experience in customer service, sales support, or education-related fields will be highly regarded but is not essential .

JOB QUALIFICATIONS:

• 1-3 years of work experience in a customer service role or related field is required.
• Preferred Education: An undergraduate degree in any discipline.
• Attributes :
• Customer-focused mindset
• Student-centric approach
• Strong communication skills
• High level of attention to detail
• Travel Requirements: Occasional interstate travel is required.
  

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Please refer the Job description for details