JOB SUMMARY

This is an hourly position for current UM-Dearborn students (work-study preferred, but not required).

• Support the University Unions & Events team by providing excellent customer service to clients interested in planning meetings and events on campus
• Welcome and thrive in a highly collaborative, supportive team environment
• Demonstrate ability to deliver timely, highly accurate communication to customers and colleagues
• Assist student organizations in planning events by providing the facilities, services, and resources needed to make their events run effectively and efficiently
• Willing to learn and utilize event planning best practices, using them collaboratively in designing optimal satisfaction for all University Unions & Events guests
• Collaborate with the catering team, University Ambassadors, Building Managers, and Event Services/Operations team as needed to support the team in delivering an experience that exceeds your customers’ expectations
• Reserve meeting spaces across campus for student organizations and send confirmations to clients and campus services, as needed
• Communicate professionally with clients by phone, email, and in person to ensure a quality program planning experience from start to finish
• Communicate scheduled event details with University Unions & Events and UM-Dearborn colleagues and stakeholders that support guest safety, security and detail accuracy
• Compile accurate set-up, furnishings, and audio-visual equipment details on reservations for University Center and Fairlane Center clients in 25Live
• Greet the client on day of event and communicate any necessary changes/updates to staff as necessary
• Assist with daily event management such as unlocking rooms, setting up audio-visual equipment, setting up rooms, etc. as necessary
• Review future reservations for completeness, accuracy, and potential issues
• Generate reports and other data as required
• Create room set-up diagrams in Microsoft Visio
• Communicate with clients about the University’s policies and procedures, and be familiar with appropriate campus alternatives to meet their event planning needs if necessary
• Assist with policy and resource development that would help the University Unions & Events team better serve the UM-Dearborn community
• Other duties as assigned to support the University Unions and Events team

REQUIRED QUALIFICATIONS*

• Currently enrolled UM-Dearborn student in good standing
• Knowledgeable in Google Suite, MS Word, Excel, and other Microsoft software
• Excellent professionalism, customer service, and communication skills
• Above-standard attention to detail and accuracy
• Able to work well with minimum supervision
• Able to exhibit a cooperative spirit in working with peers, supervisors, clients, and guests
• Demonstrated willingness to look for and take on new projects as they appear
• Be well educated about all University and community activities
• Act in accordance with all policies and procedures outlines in the Student Employee Handbook and other University of Michigan-Dearborn policies

Please refer the Job description for details