Full-Time | Remote – Australia-Wide | Global Education Organisation

Help us deliver Student Experience Excellence across the world.

At Body Athletica, we believe exceptional education extends well beyond the classroom. From a student's first enquiry through to enrolment, learning, graduation and ongoing professional development, every interaction is an opportunity to create a positive and lasting experience.

As our international Pilates education business continues to grow, we are looking for an experienced and motivated Student Experience Coordinator to help us establish and lead a responsive, consistent and high-performing Student Experience function.

This is an exciting opportunity for someone who loves supporting people, improving processes and developing teams and who wants to make a meaningful contribution to a growing international education organisation.

About Body Athletica

Body Athletica is an Australian-founded Pilates education organisation delivering instructor training across Australia and internationally.

Our courses and educational experiences bring together students, trainers and Pilates professionals from across Australia, Bali, New Zealand, the United Kingdom, Europe, Asia and North America.

We are continuing to expand our international delivery, educational programs and global community.

At the heart of our organisation is a commitment to Student Experience Excellence.

We want every student to feel heard, understood, supported and confident throughout their journey with us.

About the opportunity

Reporting directly to the General Manager, the Student Experience Coordinator will take operational ownership of our primary student and general enquiry channels, ensuring students, prospective students, graduates and other community members receive timely, accurate and professional support.

You will be responsible for coordinating enquiries across email, social media messaging and other communication channels, while developing the systems, processes and service standards required to support our international operations.

You will also provide day-to-day leadership to our Philippines-based Student Experience Officer and help develop our broader Student Experience team as the organisation grows.

This is a hands-on coordination and leadership role, combining direct student support with team supervision, service improvement and operational development.

We are looking for someone who can build a strong service function while remaining actively involved in delivering exceptional support.

What you'll be responsible for

Student Experience & Enquiry Management

- Oversee student services and general enquiry channels, including email and social media messaging.

- Ensure students and customers receive accurate, timely and personalised responses.

- Coordinate enquiries relating to enrolments, course information, learning access, assessments, certification, workshops and general support.

- Take ownership of enquiries from initial contact through to resolution.

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