ENHANCED BEREAVEMENT AND MISCARRIAGE LEAVE AND PAY

Job Description
​​​​Overview: The Student Experience Facilitator Lead to supports the smooth operations of the college, with a focus on overall student experience. The Lead Facilitator has a supervisory role in the College in the absence of the Student Experience Manager. Duties of the role include, but are not limited to, those listed below.

1. STUDENT EXPERIENCE

Supporting the implementation of the BSC groupwide strategy in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically:

• Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the student experience including management of Student Ambassador Program
• Identifying opportunities to grow student engagement within the College
• Following up on feedback within the agreed SLA’s. Ensuring that corrective action is taken where necessary
• Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives
• Dealing with all escalated student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned
• Ensuring a robust social and activity programme is in place, providing a revenue stream to the college
• Actively participating in the group wide calendar of events, celebrating major annual public holidays in the locations of both BSC colleges and our students
• Ensuring the college fulfils its duty of care to students
• Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected
• Ensuring the appropriate organising of all ‘extras’ including social programme, bus passes, excursions, transfers etc

JOB SKILLS

1. Flexibility

• Ability to respond to last minute changes
• Willingness to take on new challenges, possibly outside own ‘comfort zone’
• Able to ‘think on own feet’ and to manage the unexpected
• Understands that the needs of the college may require flexible, mutually understood approaches to work

1. Customer Focus

• Responds to customer requests promptly
• Treats all customers with respect
• Does not assume the needs of customers
• Is able to see things from customers’ points of view
• Checks with customers to ensure satisfaction
• Knows how to manage customer expectations and inform customer clearly on this
• Actively seeks and acts on feedback from customers

1. Analytical & Problem Solving

• Is disciplined and organised
• Able to deal with large amounts of data and make sense of it
• Has a measured and organised approach to solving problems
• Breaks down large amounts of work into smaller, manageable parts
• Is quick and effective at processing information

1. Working with Others

• Understands and works on team success for the whole team
• Understands own role and expectations of their role in their own team and the wider college team
• Has a strong awareness of how team dynamics work
• Treats the concerns of other departments as important
• Co-operates to meet team goals even at expense of personal preferences

1. Leadership

• Is able to motivate and get the best out of all team members
• Is supportive of all team members
• Treats colleagues consistently and even-handedly
• Has the ability to say ‘no’ to colleagues when necessary
• Is willing to take risks, to innovate, to try out new ideas
• Can lead by example
• Sees the bigger picture, doesn’t get too stuck on minor day to day issues

Further Information

7. ROLE SPECIALISM

This role may involve undertaking duties in other areas such as (but not limited to):

• Safeguarding & Compliance
• Accommodation
• Welfare
• Activity Leader

To act as the Deputy to the Designated Safeguarding Lead, the role includes:

• Receiving information about events that are planned in BSC Education that may involve young people or Adults and plans that indicate how safeguarding will be covered. BSC recognises that although our adult students are not considered as vulnerable adults within the terms of the Section 115(4) of the Police Act 1997 definition. As best practice to recognise all students’ vulnerabilities due to cultural differences, being in unfamiliar territories, language barriers and isolation from support networks. and plans that indicate how safeguarding will be covered
• Collecting information from any team members, contractors, volunteers, children, parents or carers who have any safeguarding concerns or safeguarding conduct concerns and conduct initial fact-finding investigation to gather information. The DDSL has a duty to properly record and report all concerning information
• Assessing the information promptly and carefully, clarifying and obtaining more information about the matter as appropriate then record and refer findings to the DSL
• Consulting initially with a statutory child safeguarding agency LADO to test out any doubts or uncertainty
• Making a formal referral to any statutory child safeguarding agency, teaching membership provider, or the police if advised by LADO
• Recording and reporting statements from any team member or student whereby inappropriate behaviour or allegations have been raised
• Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents)
• To assist the DSL with responsibility for safeguarding, including online safety and understanding the filtering and monitoring systems and processes in place
• To assist the DSL with Prevent awareness within college teams and to make referrals where necessary
• To attend team meetings, supervision sessions and management meetings as arranged.
• Work flexibly as may be required and carry out any other reasonable duties especially in cases of emergency
• Hold responsibility to make the DSL and People Team aware immediately of any concerns regarding team members, contractors or volunteers