Department: Finance (Student Fees)
Tenure: Permanent
Location: St Stephens Green, Dublin 2
Reporting to: Student Fees Manager or nominee
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well- being” in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.
Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie; in particular.
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

KNOWLEDGE AND EXPERIENCE - ESSENTIAL:

• Previous Experience: Some experience in a similar administrative role is preferred but not essential. We welcome applications from recent graduates or individuals looking to start their career in administration.
• IT Skills: Basic practical IT skills, particularly in using Excel and other accounting software. Training will be provided.
• Organizational Skills: Strong organizational and administrative skills, with the ability to manage multiple tasks and priorities.
• Communication Skills: An effective communication style appropriate to the audience and situation, with excellent customer service capabilities.
• Attention to Detail: Excellent attention to detail, ensuring accuracy in all tasks.
• Teamwork and Initiative: Ability to work on your own initiative as well as part of a team, demonstrating flexibility and a willingness to learn.

EMPLOYEE BENEFITS

RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee:

• Minimum of 20 days annual leave, plus an additional 6.5 Privilege days – dependent on practice opening hours
• Flexible/hybrid working options for colleagues across many roles
• Additional leave options incl. paid maternity leave, paternity/parental leave, study leave
• 7% Employer pension contribution
• Onsite gym €10 per/mth incl. classes and PT sessions
• Childcare support 20% discount at Giraffe
• Free eye test and annual flu vaccination
• TaxSaver commuter tickets and Bike to Work schemes
• A site sustainability team focusing on the environmental initiatives
• Competitively priced café and restaurant
• Equality, Diversity & Inclusion forums, and network groups
• Employee assistance programme with Spectrum Life
• Learning and Development training programmes incl. LinkedIn Learning for career progression
• Discounted services incl. GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands
• Sports and social club incl. yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ
• Ticket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events

Note: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do. This ensures we can all work and learn in an environment defined by dignity and respect. Eligibility to work in Ireland is a requirement of this role. Proof of eligibility documentation will be required at a later date. Under limited and specific circumstances (research/ specialist roles) RCSI may be in a position to seek a hosting agreement and/or work permits. Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative

ROLE OVERVIEW

We are seeking a motivated and detail-oriented Administrative Assistant to join our Student Fees team within the Finance department. This entry-level role is perfect for someone looking to start their career in administration and gain valuable experience in a dynamic and supportive environment. You will play a crucial role in supporting the Student Fees function and contributing to the smooth operation of our undergraduate and postgraduate activities.

JOB RESPONSIBILITIES

Specifically, the duties of the post are:

• Administration Support: Assist with the comprehensive administration of the RCSI Fees area within the Fees Office. This includes maintaining accurate records and ensuring all documentation is up-to-date.
• Handling Queries: Respond to a high volume of student and funder queries via email, phone, and in-person, providing excellent customer service and ensuring timely resolutions.
• Billing and Collection: Support the billing and collection processes for both undergraduate and postgraduate students, ensuring accuracy and efficiency.
• Email Monitoring: Monitor several email inboxes, ensuring all inquiries are addressed promptly and professionally.
• US Loan Administration: Assist with the administration of US loans, following strict guidelines and ensuring compliance with all relevant regulations.
• Moodle Support: Help with Moodle queries and setup, providing assistance to students and staff as needed.
• Managing State Funded Loans: Assist in managing SUSI and other state-funded loan companies, ensuring all processes are followed correctly.
• Bank Processing: Process daily bank transactions, ensuring all payments are recorded accurately.
• Representation: Represent the best interests of RCSI at all times, maintaining a professional and positive image.
• Additional Duties: Perform other administrative duties as required to support the team and department.