QUALIFICATIONS

• University Bachelor’s Degree in a business related field.
• One (1) to three (3) years of experience providing detailed explanations of policies and procedures related to government financial aid programs and customer service.
• Advanced skills in Microsoft Office, including Word and Excel, and Google Workspace.
• Skills and experience using data management systems, creating and manipulating spreadsheets.
• Excellent interpersonal, cross-cultural, organizational, customer service and problem-solving skills.
• Extremely good organizational ability and the ability to prioritize a diverse workload are required.
• Ability to handle a large quantity of work under pressure and to meet deadlines.
• Demonstrated ability with fast and accurate data entry; ability to exercise judgement, accuracy and attention to detail.
• Adaptability to new practices and procedures quickly and accurately.
• Expertise in working with confidential information and ensuring the privacy of student information is maintained at all times.
• Familiarity with the university’s student information systems or with a comparable system.
• Ability to work fluently (verbal and written) in both official languages, French and English, is required.
  The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.
  Laurentian University has adopted a formal Policy on Flexible Work Arrangements, which supports remote work plans based on operational considerations. At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

LAND ACKNOWLEDGMENT - AKI GAABIJIDEBENDAAGWAK

We would like to acknowledge the Robinson-Huron Treaty of 1850. We also further recognize that Laurentian University is located on the traditional lands of the Atikameksheng Anishnawbek and that the City of Greater Sudbury, also includes the traditional lands of the Wahnapitae First Nation. We extend our deepest respect to Indigenous peoples - as a sign of our continued relationship we will support Laurentian University’s Truth and Reconciliation Task Force Recommendations. Miigwech. Listen to it in Anishinaabemowin.
Laurentian University. Sudbury, Ontario, Canada. All Rights Reserved. 2025.

RESPONSIBILITIES

Under the supervision of the Manager, Student Awards, Fees and myLaurentian Hub, the Student Fees Officer assists the Student Fees Coordinator with updating, testing and maintaining billing tables and the billing system (including, but not limited to, tuition, incidental fees, meal plans and residence). The Student Fees Officer will be responsible for administering our refund process and reviewing student data for manual billing.

OTHER DUTIES

• Determines and delivers opportunities to improve operational efficiencies.
• Assist with institutional recruitment and retention efforts by participating in information sessions for internal and external events.
• Deliver information sessions on all aspects of Student Accounts
• Responsible for documenting all processes and procedures related to the Student Fees Officer role.
• Responds to inquiries as required and assists at the service counter as necessary (via all communication mediums).
• Provide support and backup to the Student Fees Coordinator and Student Service Representative, including but not limited to triaging inquiries, assisting with all types of inquiries, and working at the service counter as necessary.
• Perform other duties as assigned