Position Overview:

VCAD is seeking a Student Information and Support Officer to join our Manchester campus: located at Arthur House, Chorlton St, Manchester, M1 3FH. The successful candidate will be part of the team providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment. The role holder will help students navigate academic, personal and career-related challenges, ensuring their university experience is fulfilling and successful. The role holder will be instrumental in fostering a positive, supportive environment that enables our students to excel.

Responsibilities:

• Provide personalised support to students in areas such as academic progress, personal matters and career development.

• Serve as the primary point of contact for student inquiries via email, phone and in-person.

• Ensure compliance with the university policies and procedures when responding to student needs.

• Managing student attendance and absences as per the university policies

• Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.

• Maintain and update student records, ensuring accuracy and confidentiality.

• Provide regular and accurate reports to VCAD and our partner universities.

• Organise and facilitate events and workshops to promote student engagement and enhance the student experience.

• Monitor student attendance, academic progress and behavior, intervening, when necessary, to ensure student success.

• Support administrative processes including enrollment, withdrawals, and reporting.

• Contribute to the continuous improvement of student information and support services.

• • Provide support for any other associated duties as requested by the Team leader or Head of Student Experience.