Student Lifecycle Manager at RMIT University

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

145693.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Emotional Intelligence, Coaching, Mentoring, Change Management, Policy Development, Interpersonal Skills, Communication Skills, Negotiation Skills, Stakeholder Management, Team Building, Continuous Improvement, Cultural Change, Workforce Planning, Compliance

Industry

Education Management

Description

Overview: Full-time, Fixed Term position until 10 November 2026 (Secondment Backfill) Salary HEW Level 9 ($135,978 - $145,693 p.a.) + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University About the Role As the Student Lifecycle Manager, you will lead and inspire the Student Lifecycle Services (SLS) team to deliver efficient, high-quality student administration services across all STEM programs, delivery modes and locations. Your leadership will balance a strong focus on outcomes with a commitment to building a positive, supportive and collaborative team culture. You will set clear expectations, monitor performance against strategic and operational priorities, and provide coaching and feedback to drive excellence in service delivery. At the same time, you will foster an inclusive and engaging work environment where staff feel valued, supported, and empowered to contribute their best, while actively encouraging cross-department collaboration to strengthen connections across the College and University. Central to your role will be guiding the team through cultural change and continuous improvement, embedding RMIT’s values and leadership standards in everyday practice. You will oversee professional development and workforce planning to build capability, resilience, and adaptability, while ensuring compliance and consistency across policies, systems, and processes. Through regular operational updates and leadership insights provided to the Associate Director, you will inform decision-making and advocate for both service excellence and the wellbeing of your team. To be successful in this position, you’ll have: Proven strong leadership skills in managing a large team with a focus on delivering high-quality customer service in a dynamic and challenging environment, effectively operationalising requirements to support strategic objectives. Demonstrated strong emotional intelligence and a proven ability to coach, mentor, and develop staff at different levels, fostering a supportive environment that encourages professional growth and capability. Strong experience in managing and leading staff through transformative change, including the ability to create systemic linkages to improve service delivery and to lead cultural and work practice changes in a demanding and changing environment. Demonstrated knowledge of higher education academic and student administration policies and procedures, including experience in policy and process development, implementation and review. Proven interpersonal, communication and negotiation skills, with the ability to influence others, build and maintain effective and productive relationships with a range of internal and external stakeholders, and deal effectively with conflicting requirements. Relevant qualification and/or relevant industry experience. Please view the Position Description for further selection criteria. Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About the RMIT STEM College The STEM College holds a leading position and expertise in the science, technology, engineering, mathematics, and health (STEM) fields. We are uniquely positioned to influence and partner with industry, as never before. STEM College is a community of exceptional STEM researchers, teachers, inventors, designers and gamechangers, supported by talented professional staff. We offer higher education programs across all STEM disciplines at the Bachelor, Master and PhD levels, and ensure our students experience an education that is work-aligned and life-changing. The College is renowned for its exemplary research in many STEM areas including advanced manufacturing and design; computing technologies; health innovation and translational medicine; nano materials and devices; and sustainable systems. Our brilliant researchers attract funding from government and industry sources. Industry is at the heart of what we do. It ensures our research has real world impact, and our students are truly work ready. Under the leadership of DVC STEM College, we have established new hubs of industry-connected digital innovation and endeavour and are engaging with global STEM organisations at scale. Our diversity and shared values empower our work, and we are proud of the College’s inclusive, caring culture. We offer a safe, dynamic work environment, and support every member of our community of achieve their potential. STEM College employs 1,000 staff who deliver onshore and offshore programs to approximately 20,000 students. We are here to positively impact the world and create the next generation of STEM leaders. https://www.rmit.edu.au/about/schools-colleges/stem-college STEM College Operations - Student Lifecycle The STEM College Student Lifecycle team supports over 2,000 students across the City and Bundoora campuses, as well as at our sites in Point Cook and Bendigo, and through partnerships in international locations such as Singapore, Hong Kong, and India. The team provides expert student lifecycle administration, consistently delivers high-quality customer service to both students and academic staff, and fosters continuous improvement through the implementation of quality enhancement principles. To Apply Please submit your CV and covering letter (max. 2 pages) addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page. For further information about this position, please see the Position Description hyperlinked below or contact Wagner De Moura Junior, Acting Associate Director, Student Lifecycle via email wagner.demoura@rmit.edu.au For further information regarding recruitment processes, please contact Jennifer Pham, Senior Talent Acquisition Advisor via email at jennifer.pham2@rmit.edu.au Please do not share your application to this email address. Position Description – Manager Student Lifecycle Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements. Applications Close: 22 Oct 2025 11.59 pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers. We are a Circle Back Initiative Employer – we commit to respond to every applicant. Culture Our Values inspire us, wherever we are in the world, and guide how we live and work together. Imagination. Integrity. Courage. Passion. Impact. Inclusion. What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. Find out what makes RMIT a great place to work

Responsibilities

Lead and inspire the Student Lifecycle Services team to deliver efficient, high-quality student administration services. Foster an inclusive work environment while guiding the team through cultural change and continuous improvement.