About the role

We are looking for an experienced Student Lifecycle Manager to lead a team responsible for the effective management of student records throughout the student lifecycle.

You will oversee key processes including enrolment, module selection, assessment marks, progression, awards and the publication of results, ensuring that records are accurate, timely and compliant with UCL regulations.

A key part of the role will be working in partnership with Schools, Faculties and colleagues across Student and Registry Services. You will provide expert advice and guidance on student record-keeping, support the implementation of regulatory and process changes, and ensure colleagues understand the impact of changes on Portico and the wider student lifecycle.

You will also provide leadership across the wider record-keeping function, influencing colleagues beyond your immediate team and supporting a consistent, joined-up approach across UCL. This will include leading specific workstreams, delivering training and development sessions, and contributing to a community of practice focused on student record creation and maintenance.

With responsibility for a team of Senior Administrative Staff and Student Lifecycle Officers, you will provide effective leadership, supporting performance, development and continuous improvement.

You will also play an important role in maintaining data quality and supporting system development. This will include overseeing testing of new functionality and scheduled upgrades to Portico/SITS, developing and analysing reports, identifying data integrity issues and ensuring appropriate processes and procedures are in place.

This is an influential role within a complex Higher Education environment and will suit someone who enjoys combining operational leadership, specialist student lifecycle knowledge, stakeholder management and continuous improvement.

Please note, this is a full-time role offered on a hybrid working basis with currently a minimum of 40% onsite working (subject to change) at our Bloomsbury campus, London Kings Cross office.

Job Ref: B01-05729

Closing Date: 17.09.2026 – 23:59 (UK time)

About you

You will have substantial experience of working within a Higher Education student records or student administration environment, with expert knowledge of the student lifecycle and the interdependencies between its different processes.

You will have strong experience of using SITS or an equivalent student information system, together with a detailed understanding of student record data and its configuration and management within a large, multi-faculty university.

You will be an experienced people manager, with the ability to lead, develop and motivate a team while also influencing colleagues and stakeholders beyond your immediate area. You will be confident working collaboratively with academic departments, Faculties and professional services teams, and able to build effective relationships across a complex organisation.

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