Location: Vancouver, BC
Reports To: Director of Academic Programs/Executive Director
Position Type: Full-Time
Work Hours: Monday Friday, 8:30 a.m. 4:30 p.m., in-person
Salary Range: $50,000 - $55,000/yr

POSITION SUMMARY:

The Support & Outreach Services Coordinator plays an integral role in ensuring the academic success, well-being, and holistic development of VCCTs diverse student population. As a central member of the Student Services team, this role is responsible for coordinating individualized student support, building strategic community partnerships, and leading initiatives that enhance student engagement and retention. This position also contributes to the development of inclusive student programming and plays a key role in implementing institutional student success strategies.

STUDENT SUPPORT & RETENTION

• Serve as the first point of contact for students seeking academic guidance, wellness support, accessibility accommodations, or personal referrals.
• Provide proactive outreach and case management for students flagged as at-risk by instructors, administrative staff, or self-identified.
• Offer one-on-one support and coaching to help students navigate academic, emotional, and social challenges.
• Liaise with faculty, administration, and external partners to create and monitor individualized student support plans.
• Coordinate and facilitate student wellness initiatives, educational workshops, peer-led programs, and community-building activities.
• Maintain confidential student records in accordance with institutional privacy protocols and provincial regulations.

QUALIFICATIONS

• Degree in Counselling, Social Work, Psychology, Student Affairs, Education, or a related human services field.
• Minimum 2 years of experience in student services, outreach, case management, or student engagement within a post-secondary or non-profit setting.
• Demonstrated knowledge of mental health supports, crisis intervention strategies, and culturally responsive care.
• Strong verbal and written communication skills, with a compassionate and inclusive approach to student support.
• Ability to work effectively both independently and as part of a collaborative, interdisciplinary team.
• Highly organized with strong administrative, time management, and digital record-keeping skills.
• Proficiency in Microsoft Office Suite and familiarity with student information systems and virtual learning environments (e.g., Canvas) is an asset.
  We appreciate all candidates’ interest in this position. Only shortlisted applicants will be contacted for an interview.
  VCCT is an equal opportunity employer and encourage applications from individuals who identify as Indigenous, racialized persons, persons with disabilities, women, LGBTQIA2S+, and those from historically marginalized communities to apply. We seek to hire individuals with diverse characteristics, background and perspectives. We strongly believe that world class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion and disabilities but enrich itself through these differences.
  VCCT is committed to providing employment accommodations to job applicants with disabilities throughout the recruitment process, please notify us and we will work with you to meet your needs

OTHER DUTIES AS ASSIGNED

• Participate in cross-functional committees and working groups as required.
• Assist the Academic and Administrative departments with events, accreditation, compliance, and quality assurance reporting.
• Take on additional responsibilities as assigned by the administration to support the evolving needs of the college and its students.