Student Records Specialist at Western Governors University

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

27.25

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency With Microsoft Office Suite, Experience Using Student Information Systems, CRM Software, Attention To Detail, Managing Confidential Information, Working Independently, Team Collaboration, Data Reconciliation, Problem-Solving, Written Communication Skills, Professional Business Acumen, Task Prioritization, Meeting Deadlines, Managing Multiple Responsibilities

Industry

Higher Education

Description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 204 Pay Range: $18.79 - $27.25 Job Description Student Records Specialist As a Student Records Specialist, you will play a critical role in maintaining accurate academic records and supporting students throughout their educational journey. Your work ensures compliance with university policies and federal regulations while delivering an exceptional student experience. What You’ll Do Receive and maintain student documentation with accuracy and confidentiality. Apply university rules, regulations, and policies to benefit students. Update and manage academic records in multiple systems with precision. Ensure compliance with FERPA and other regulatory requirements. Collaborate across university teams to resolve data discrepancies and complete reconciliations. Handle escalated issues professionally and provide timely updates to leadership. Document processes and student interactions to keep all stakeholders informed. What You’ll Bring Proficiency with Microsoft Office Suite and experience using student information systems or CRM software. Strong attention to detail and ability to manage confidential information. Demonstrated ability to work independently and as part of a team in a fast-paced environment. Advanced skills in data reconciliation and problem-solving. Excellent written communication skills and professional business acumen. Ability to prioritize tasks and meet deadlines while managing multiple responsibilities. Minimum Requirements: 2 or more years of experience within a Records, Registrar’s office, Student Services or other related higher education role responsible for reviewing, validating, researching, and updating student academic records. Associate’s degree in a related field*. Bonus Points if You Have Bachelor’s degree in a related field. Prior experience in higher education, student services, or registrar’s office. Experience in Lieu of Education *Equivalent relevant experience may substitute for educational requirements at the hiring manager’s discretion. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully. Here is what that typically looks like: Introductory call/ Recruiter phone interview Hiring Manager virtual interview Work Location This is a full-time, in-office position at WGU’s Salt Lake City, UT office. Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. What You’ll Receive as a Full-Time WGU Employee Comprehensive healthcare HSA and FSA options Life and disability insurance Legal assistance and identity protection Retirement savings plan Wellbeing programs Discounted WGU tuition for you and your family Flexible PTO and Sick time 11 paid holidays Additional paid leaves, including parental leave Explore the full benefits overview at https://wgubenefits.com. We are looking forward to getting to know you and seeing how you think, collaborate, and build. Welcome to WGU. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S. Click on the links below to learn more: Enrollment Counselor Evaluator Field Experience Roles (Part-time & Intermittent) Program Mentor Service Desk Technician Mexico Team

Responsibilities

As a Student Records Specialist, you will maintain accurate academic records and support students throughout their educational journey. Your role includes ensuring compliance with university policies and federal regulations while delivering an exceptional student experience.