Student Resource Assistant
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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Job Summary
A Brief Overview
Reporting to the Manager, First-Year, the Student Resource Assistant is a member of the Student Services team and is responsible for providing administrative support to the activities of the Manager, First-Year and the Director of Student Services. Provides in person, telephone, virtual, and email support to current and former students, parents, departmental administrators, Faculty members, and staff in various offices at the University. The Student Resource Assistant performs a number of administrative functions within the Students Services and provides support to a number of positions within the Student Services as needed. The Student Resource Assistant provides accurate and up-to-date information related to the Faculty’s academic advising, academic appeal, academic accommodation and consideration, letter of permission and registration processes. The Student Resource Assistant may support the Student Services by performing reception duties and acting as the first point of contact for visitors (e.g. students) to the Stephen J.R. Smith Faculty of Engineering and Applied Science. The Student Resource Assistant may be assigned additional duties to support the operational needs of the Student Services.
This position acts as a first point of contact and answers, redirects, or escalates program administration questions from faculty, staff, parents and/or students. This position provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies. This position generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence. This position also assists with planning program events.
Job Description
What you will doActs as a first point of contact and answers, redirects, or escalates program administration questions from faculty, staff, parents and/or students.
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Provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies.
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Generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence.
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Supports the exam process through scheduling, arranging accommodations, securing and setting up rooms, providing supplies, using grading software, scheduling proctors and/or submitting final grades.
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Records and follows-up on the collection and/or distribution of evaluations.
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Assists with planning and/or executing of events including learning events, seminars, academic sessions, training sessions, conferences, video-conferencing rounds, orientations, parties, and/ or retreats.
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Maintains and updates department website and/or community website.
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Administers and tracks key fobs.
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- Other duties as required in support of the department and/or unit.

Required Education

• Two-Year Community College Diploma.

Required Experience

• More than 1 year and up to and including 2 years of experience.

• • Experience working at a post-secondary education institution considered an asset.
• Experience in client and/or customer experience functions considered an asset.
  Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
• Provide information that requires technical or administrative explanation or interpretation.
• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
• Manage own work effectively and follows through on commitments, using the available resources.
• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
• Resolve recurring problems and situations using established procedure and guidelines.
• Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
• Acknowledge and respect diverse cultural traditions and beliefs.
• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Please refer the Job description for details