The University of Arizona Global Campus (UAGC) Student Response Center Specialist is a dynamic and rewarding full-time employment opportunity, reporting directly to the Director of the Student Response Center. As a vital member of our team, you will play a crucial role in supporting our prospective student outreach efforts, ensuring exceptional service delivery seven days a week. We own the first contact, first impression and the first opportunity to deliver above and beyond student experiences.
Aligned with the incoming inquiry demand, our operating hours are flexible to ensure our potential students receive timely and personalized assistance. Your primary responsibility as a Student Response Center Specialist will be to qualify potential students, determining their eligibility during their first steps in the enrollment process.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Previous experience in a customer service or sales-oriented role, with proven success in building rapport with individuals over the phone.
• Excellent verbal communication skills, including active listening, effective questioning, and clear articulation.
• Strong interpersonal skills, with the ability to connect with a diverse range of individuals and make them feel comfortable and valued.
• Highly organized and detail-oriented, capable of multitasking and managing multiple priorities simultaneously.
• Flexible and adaptable

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent, or equivalent learning attained through experience, required.
• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
• Flexible and adaptable, willing to work weekends and evenings as required to meet the demands of potential student outreach.

PREFERRED QUALIFICATIONS:

• +1 year of in a high-volume Call Center, Customer and/or Sales experience
• Multi-Line and Predictive Auto-Dialer experience
• Proficient computer skills, including experience with CRM systems, databases, and Microsoft Office Suite.
  Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
  The University of Arizona has been recognized for our innovative work-life programs.
  Rate of Pay: $18.15 - $22.69
  Compensation Type: Hourly at 1.0 full-time equivalence (FTE)
  Grade: 4

• Engage and interact with potential students via inbound and outbound phone calls and chat, actively listening to their inquiries and evaluating their eligibility to advance to an enrollment advisor.
• Deliver unparalleled customer service by promptly addressing inquiries, concerns, and complaints, creating a supportive and welcoming environment for all prospective students. Thrive as a team player in a high-paced environment requiring a combination of effective communication, collaboration, adaptability, and a focus on collective success. Meet and exceed in department Key Performance Indicators (KPIs) by aligning personal goals with the department’s objectives and staying informed about the relevant metrics. Reliable attendance, strong work ethic, positive attitude, and open to coaching and learning.
• Maintain comprehensive and accurate records of all interactions and outcomes, utilizing CRM systems and databases effectively. Stay updated on UAGC’s academic programs, admission requirements, and enrollment processes, and participate in regular training sessions and professional development opportunities.
• Collaborate closely with the Director of the Student Response Center and other team members to enhance and streamline outreach strategies, ensuring seamless coordination between various departments
• Compliance with all internal and external regulatory policies, procedures, and training.