Student Retention Officer - (Afternoons, Evenings & Weekends) at GEDU CAREERS

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

30000.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Problem Solving, Data Management, Team Collaboration, Relationship Building, Planning, Prioritization, Continuous Improvement, Microsoft Excel, Adaptability, Passion for Education

Industry

education

Description

Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Salary: £30,000 Per Annum What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. ROTA: Please note, this role covers weekends, evenings and afternoons: Wednesday - Friday 11:00 - 20:30, Saturday - Sunday 9:00 - 16:00 About the Role: Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage Assist with the collection of operational data, and to proactively work to improve KPI performance Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values About you: Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role Strong communication skills both in writing, over the phone and in person Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students. High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly. Ability to work well as part of a team, and contribute positively to team culture Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs. What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more Perks@Work discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

Responsibilities

The Student Retention Officer is responsible for maintaining strong relationships with students and identifying barriers to their learning. They will develop and deliver bespoke plans to support students and assist in improving operational data and KPI performance.