Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Student Support Team Leader, you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
The Student Support Advisor (SSA) will provide high-quality enquiry and concierge services on campus. As part of the campus team the SSA will support the delivery of programs, events and activities to enhance student engagement for on campus and online students.

On a typical day in this role you will responsible for the following:

• Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”
• Deliver outbound customer care programs to support student success and maximise engagement
• Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
• Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures
• Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campus

To learn more about the role, Click here:
job description
.
This is a permanent position located in our Flinders Street campus, Melbourne. Due to the nature of this role, you will be required to attend our campus offices in order to fulfil the role duties.
Who are you?

To be successful in this position you will have:

• 2+ years of experience in a front of house, customer service or customer experience role.
• Experience in student administration within a higher education college or university (preferred)
• Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
• High level teamwork and the ability to work with and/or be a member of multiple teams
• Superior verbal and written communication skills, and the capacity to communicate clearly
• Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
• Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accurac

Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.
If you want to learn more about our story, our people and some of the great reasons to come and work with us
Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.
Benefits:

We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

• Tuition reduction benefits on a range of courses
• Opportunity for career growth

Ready to make your difference?
Join the Torrens University Australia team
Have questions? Send them through to
nikeey.silwal@torrens.edu.au
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
yourcareer@torrens.edu.au
About Us
As the country’s newest and fastest-
growing university, Torrens
University Australia brings a fresh
approach to higher education.
Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.
We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.
https://www.torrens.edu.au/about/careers-with-us

• Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”
• Deliver outbound customer care programs to support student success and maximise engagement
• Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
• Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures
• Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campu