Student, Service Desk Analyst

at  Strathcona Resources Ltd

Strathcona Resources Ltd. (“Strathcona”) is a Calgary, Alberta based oil and gas production and development company focused on maximizing oil and gas recovery from its low decline, high free cash flow oil and gas resource base. Strathcona’s operations, infrastructure and land position are focused in Alberta, British Columbia, and Saskatchewan.
Strathcona is always looking for people focused on growth, both personal and professional. Those who love a challenge and get excited at the prospect of collaborating with talented people to continuously improve and innovate on tasks both large and small.
We are actively seeking a Student, Service Desk Analyst to join our Information Systems team in Calgary, Alberta. Reporting to the Team Lead, Service Desk, this position will be responsible for providing support to employees for any IT-related incidents and requests, both over the phone and in person to ensure reliable operation of hardware and software for our users. The successful candidate will demonstrate an understanding of customer service to ensure incidents are resolved in a time-efficient manner.

Essential Functions:

• Receive and respond to user issues submitted requests via telephone, email, or Jira tickets and resolve or escalate issues where required.
• Assist in employee onboarding/offboarding IS related activities.
• Collaborate with the IS team during weekly scrums by escalating issues, problems or raising awareness to patterns and repeating issues for permanent resolution.
• Follow the team’s process for access requests.
• Ensure service desk tickets are acknowledged and resolved within targets set by the team.
• IT equipment management – Maintain updated inventory of all IT assets such as PCs, printers, DID’s, fax lines and assist in general area cleanup.
• Development of how-to resources for end users and actively maintain it to ensure documentation is current.
• Cross train with other members of the IS team.

Qualifications Include:

• Current student or recent graduate of an Information Technology program.
• Proficiency with various Microsoft Office applications (Word, Outlook, Teams, etc.).
• Motivated self-starter with the ability to work in a time-efficient manner.
• Ability to work in a fast-paced environment.
• High attention to detail and organization skills.
• Customer service skills.

Work Environment:

• This position is based at our downtown Calgary office.

Great things aren’t done by one person, they’re done by a team.
Strathcona is committed to developing a high-performance culture through collaboration, trust, and agility. We value our work, our communities, and our commitments – but most of all, we value the team of people who make what we do possible.
Apply to Strathcona
If you have what it takes to be a great Strathcona team member, we want to hear from you. We appreciate all interest in this opportunity but only those selected to advance through the process will be contacted

• Receive and respond to user issues submitted requests via telephone, email, or Jira tickets and resolve or escalate issues where required.
• Assist in employee onboarding/offboarding IS related activities.
• Collaborate with the IS team during weekly scrums by escalating issues, problems or raising awareness to patterns and repeating issues for permanent resolution.
• Follow the team’s process for access requests.
• Ensure service desk tickets are acknowledged and resolved within targets set by the team.
• IT equipment management – Maintain updated inventory of all IT assets such as PCs, printers, DID’s, fax lines and assist in general area cleanup.
• Development of how-to resources for end users and actively maintain it to ensure documentation is current.
• Cross train with other members of the IS team