Student Services Advisor (Campus) at Torrens University Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Case Management, Stakeholder Management, Student Administration, Salesforce, Microsoft Dynamics, Problem Solving, Relationship Building, Compliance Monitoring, Enrolment Support

Industry

Higher Education

Description

Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do. What’s the job? Torrens University is Australia’s fastest growing university, and we are building on that success by creating a student experience that leads the way in Australia’s higher education industry. The purpose of the Student Services Advisor (Campus) is to play a pivotal role in resolving enquiries from new and existing students attending one of our campuses, ensuring that they are given a best-in-class experience that is consistent across all locations. This role will have a strong understanding of multiple platforms and processes and act as a liaison between departments that are involved in enquiry resolution. The role will consult with key stakeholders across the business in order to support the student and resolve cases from beginning to end. Day-to-day accountabilities: Act as primary point of contact for students attending campus with a question or concern. Deliver and take ownership of student enquiry case management services from beginning to end in line with SLAs and service expectations. Resolve issues relating to system access, subject selection, student finance and any other enquiries that affect student retention and progression. Escalate complex issues appropriately and act as a point of contact to the student until the issue is resolved to the student’s satisfaction. Maintain key stakeholder relationships including faculty, Future Students Advisors, Learning Services and Technology Support, Student Records and Resulting team, Academic Administration, Student Finance and IT. Ensure high quality, accurate and timely processing of all student enquiries administered on campus including admissions, enrolment, timetable support, transcripts and statements of attainment, initiating, assessing and resolving academic processes, complying with external regulatory requirements and company policies. Provide international student administration services, including enrolment compliance and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures. Provide accurate information for students with any tuition fee and invoice enquiries, including processing payments of tuition fees and incidental fees. In addition: Act in line with Torrens Global Education (TGE)’s Code of Conduct and all policies and procedures, and any relevant external legislative requirements Maintain appropriate conduct at all times in line with TGES Movement, Spirit and belief. Maintain TEQSA/ASQA standards Maintain Standards for RTOs 2015 and the Higher Education Standards Framework Understand and apply the ESOS legislation Framework, the National Code 2018 and related requirements Under the ESOS Framework, education providers must ensure that all international students on an Australian student visa must: study full time (a minimum of 1.0 EFTSL of study per year); study no more than one-third (33%) of their total subjects online; study at least one (1) face-to-face subject in each compulsory study period (unless it’s the last subject required to complete the course). • Staff must not provide any advice to students relating to visas or migration. Only Department of Home Affairs (DHA) employees and registered migration agents are legally permitted to provide such advice. To read more about the role please click here to View job description This is a permanent, full-time position on site based in Campus Flinders Street, Melbourne. Who you are We’re looking for a confident and mature Student Services Advisor who thrives in a fast-paced, student-facing environment. You’ll bring a strong customer service background—ideally a mix of hospitality, retail, or direct student support—along with a natural ability to connect with people and deliver exceptional experiences. A quick learner with a proactive mindset, you’re eager to grow your career and take ownership of your development. Above all, you’re a genuine people person who enjoys solving problems, building relationships, and supporting students from enquiry through to resolution Further criteria we are looking for: 2+ years of experience in a front of house, customer service or customer experience role. Proven ability to provide a high quality customer experience. An understanding of the higher education environment would be advantageous but not essential. Working knowledge of Salesforce and Microsoft Dynamics is highly regarded. Ability to build cross-functional relationships within the organisation to drive successful outcomes. Why join us? Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. What we offer: We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position B Corp certified university – values driven, and purpose led Access to internal opportunities - Be supported to learn, grow and move across the organisation Hiring process We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at maur.bell@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog. We’d love to hear from you. Applications close: 13th May 2026 Job reference: R29877 If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au About Us As the country’s newest and fastest- growing university, Torrens University Australia brings a fresh approach to higher education. Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business. We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification. https://www.torrens.edu.au/about/careers-with-us

Responsibilities

Act as the primary point of contact for campus students to resolve enquiries regarding system access, finance, and subject selection. Manage student cases from beginning to end while liaising with various internal departments to ensure a high-quality student experience.