Full job description

Enjoy being the person students can turn to when they need an answer? Are you confident managing varied enquiries while providing a welcoming and helpful service? Signature Recruitment is recruiting a Student Services Advisor to join a busy Student Hub within a well-regarded higher education institution.

This temporary, full-time opportunity is based in South East London and is fully office based. Starting immediately, the role is initially for three months with potential to extend. You’ll work Monday to Friday, 35 hours per week, earning £17.32 per hour plus holiday pay.

Working within the Student Hub, you’ll be a key first point of contact for students throughout their academic journey. You’ll respond to enquiries face-to-face and through email, telephone and live chat. Whether answering a straightforward question, explaining a university process or connecting someone with specialist support, you’ll make sure students receive clear and timely information.

You’ll also maintain accurate student records across different systems and help keep online information useful and up to date. Your work will help students navigate university services with confidence while supporting the smooth day-to-day running of the Student Hub.

You’ll join a friendly, collaborative team where good service and communication are central to the working day. Training and support will be provided, offering a great opportunity to build higher education experience while developing your customer service and administration skills.

Student Services Advisor - Key Responsibilities:

• Respond to Student Hub enquiries face-to-face, by email, telephone and live chat
• Resolve routine student queries and refer complex matters to specialist teams
• Explain university services, processes and support options clearly and accurately
• Maintain accurate student information across internal systems and databases
• Update online guidance, FAQs and self-service information for students
• Support colleagues during busy periods to maintain a responsive Student Hub service

Student Services Advisor - Key Skills:

• Strong customer service skills with experience handling varied enquiries
• Clear written and verbal communication with a professional, helpful approach
• Excellent attention to detail when maintaining records and information
• Good IT skills with confidence learning systems and working collaboratively

If you enjoy helping people, solving problems and providing a positive service, we’d love to hear from you. Apply today for this Student Services Advisor opportunity in London and become part of a busy and supportive Student Hub.

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion, but we will keep your details for potential future opportunities.

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.SIG-T10827