Job Title: Student Services Assistant (Hourly Paid)
Location: Middlesbrough College Main Campus, TS2 1AD
Department: Student Services
Reporting to: Senior Student Services Assistant
Salary: Business & Teaching Support, Fixed Point 18 - £13.68 Inclusive of Holiday pay
Pension: NEST Pension

JOIN OUR TEAM

We are seeking a dedicated and flexible individual to join our Student Support Services team. This is a front-line role supporting students with a wide range of welfare, financial, and travel-related services. You’ll be part of a dynamic environment where excellent customer service and attention to detail are key.

SAFEGUARDING

At Middlesbrough College, we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.
All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Middlesbrough College is an equal opportunities employer, dedicated to ensuring equality of opportunity, eliminating discrimination, and fostering good relations among all members of its community, and welcomes applicants from all sections of the community.
Please review the job description here -Job Descriptio

As a Student Services Assistant you will:

• Resource the dedicated Student Support Services Office dealing with face-to-face enquiries using an excellent level of Customer Service at all times.
• Respond to general college enquiries by phone and e-mail in a timely manner.
• Rigorous and quality check assessments of Financial Assistance Applications and subsequent communication to applicants.
• Disbursement of all student related funding schemes in a fair and auditable manner
• Monitor and record educational visits liaising with directorates and others as required to ensure compliance with policy.
• Liaise closely with other Student Services and College staff to maximise Vulnerable Young Person bursary entitlement.
• Provide support with the college travel schemes for bus and rail.
• Processing of bursary and travel payments on a weekly basis.

What We’re Looking For:

We seek candidates who:

• Qualified to minimum NVQ Level 2 or above in an appropriate area i.e., Business Administration, Customer Service
• Grade C or above in Maths and English (or equivalent).
• A commitment to undertake any mandatory training relevant to the role.