About SoM: Founded in 2002 by Sarah McLachlan, SoM is a registered charity that provides free, high-quality music education and mentorship to over 1,100 children and youth annually across Vancouver, New Westminster, and Edmonton. Our goal? To build inclusive, barrier-free communities where young people can find their voice through music.
Learn more about us: www.sarahschoolofmusic.com

POSITION OVERVIEW

The Sarah McLachlan School of Music (SoM) is looking for a Student Services Assistant to support day-to-day operations and enhance the student experience at our Vancouver location. This role is central to maintaining a welcoming, supportive, and well-organized environment for students and families during programming hours.
Reporting to the Student Services Coordinator, and working closely with the Program Team, this role is ideal for someone who enjoys working with youth and families from diverse backgrounds, is exceptionally organized, and thrives in a dynamic, music-centered environment. This position’s hours are: Monday to Thursday, approximately 2:00PM to 7:00PM (24 hours/week during the Program Year 43 weeks per year)

QUALIFICATIONS

• At least 1 year of experience working with youth in educational or community settings
• At least 1 year of administrative experience, ideally in a front-facing or service-oriented role
• A warm, energetic, and empathetic approach to interacting with students and families
• Excellent communication and time management skills
• Experience juggling multiple priorities with grace and flexibility
• Ability to take initiative and work both independently and as part of a team
• Strong attention to detail and organizational skills
• Experience with tools like Gmail, Google Docs, Slack, and Discord (asset)
• A genuine passion for youth development and belief in the power of music
• Comfort with light physical duties (e.g., moving chairs, tidying spaces

REQUIREMENTS:

• First Aid Certification (Emergency or Standard + AED)
• Ability to pass a vulnerable sector check
• FoodSafe Certification (or willingness to obtain)

INTERESTED?

If you’re excited by what you have read, we would love to hear from you! We’ve included the “wish list” of our ideal candidate above, but we realize that everyone comes to the table with a different background and skill set. If you are excited about the prospect of working for us, and can demonstrate that you can do most of what we’re looking for, we would welcome an application from you.
Sarah McLachlan School of Music (SoM) is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.
While we thank all applicants, only those selected for an interview will be contacted. Posting closes at the end of day on August 30, 2025.

All applications must be submitted through indeed.com and should include the following:

• A resume outlining your most relevant experience
• A cover letter, telling us a little more about you and why you are interested in joining the SoM team
• Anything else that you think demonstrates why you would be a great addition to our team

• Welcoming students and families at arrival and acting as a key point of contact
• Supporting front desk and teaching staff with general administrative tasks
• Maintaining a clean, organized, and welcoming student lounge environment
• Creating and facilitating optional activities for students during downtime
• Serving snacks and ensuring food areas meet safety and cleanliness standards
• Incorporating music and creativity into the lounge and student spaces
• Preparing and organizing classroom materials and program resources
• Supporting health and safety protocols, including emergency preparedness
• Troubleshooting minor facility or student-related issues as needed
• Ensuring smooth daily operations and transitions between program blocks
• Having a thorough working knowledge of the following systems: Jackrabbit, Google Docs/Sheets, Gmail, Dropbox, and Discord.
• Answering phones and relaying messages to staff in a timely manner.
• Collaborate with Program and Operations teams to ensure consistent outward-facing communication and messaging, including writing monthly email updates, maintaining relationships with families, students and staff.