Reporting To: Operations Manager or nominee
Location: RCSI Main Campus, Dublin 2
School (or department): Student Services Office
Contract type/duration: Permanent Full-Time (Onsite)
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.
Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well-being” in the Times Higher Education #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

ABOUT THE POST:

The Student Services Office is seeking to fill the role of Student Services Co-ordinator – Societies. The successful candidate will join the Student Services Team which delivers an A-Z of non-academic/out of classroom supports and services to students. This unique role offers an opportunity to provide administrative support to the university’s student led societies.
The role involves working closely with the student body in the planning, organising, and roll out of events and activities for all societies in addition to their budget allocation, spend management and reporting deliverables. It also includes supporting the merchandise offering to students and the Bahrain student exchange programme.
Located in the Student Services Office at the university’s main campus in Stephen’s Green,
Dublin 2, this is a fully on-site role.

EMPLOYEE BENEFITS

At RCSI, we help care for our people so they can focus on our mission to educate, nurture, and discover for the benefit of human health. RCSI make sure you have the resources you need to thrive. We offer a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. In addition to our city centre campus and world-class facilities, there are a wide range of excellent benefits available to our employees, including:

• Onsite gym €10 per month
• Automatic enrolment to a pension scheme for all employees (Willis Towers Watson, pension documents outlined below)
• RCSI Investment Guide
• Pension Scheme Guide
• Benefits Schedule
• Life assurance/death in service
• Long term illness/disability income replacement
• Free advice on health/motor and home insurance
• Discounted services, including GP
• Support for parents and carers
• Taxsaver commuter tickets
• BiketoWork
• Free eye test at the National Optometry centre
• €12/day for parking for all RSCI staff in the St. Stephens green/RCSI car park
• RCSI’s Learning and Development team facilitate and provide training opportunities for all staff
• Sports and social club
• Opportunities to volunteer in the community
• 26.5 days leave - 20 days annual leave plus 6.5 days Privilege days - In addition to your annual leave entitlements and public holidays, RCSI also grants privilege days to our employees (paid time off during Easter and Christmas periods). We also offer a number of leave options to support the working lives of our employees.
• Paid maternity leave
• Paid Paternity leave
• Parental leave

Please Note:
This job description may be subject to change to reflect the evolving requirements of the Department and RCSI in developing healthcare leaders who make a difference worldwide.
Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position.
RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race.
If you have any particular requirements for your interview, please notify the Human Resources Department at your earliest convenience
Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative

Knowledge & Experience (essential):

• Strong administrative skills, a high level of accuracy and attention to detail
• Strong interpersonal, written and verbal communication skills
• Ability to work to deadlines, find solutions and solve problems
• Team Player capable of collaborating with both internal and external stakeholders
• Ability to retain information and to use such information effectively
• Capable of learning quickly and responding effectively to changing student needs and circumstances
• Generate ideas and deliver improvement in processe

JOB RESPONSIBILITIES:

• Provide a comprehensive range of services to all RCSI Societies (currently over 53 registered). This involves supporting and overseeing a wide range of action items and activities including budget allocation, event bookings, venue hire, catering, security, purchases, payments and reimbursements in addition to providing support, guidance and problem solving to committee members in the execution of their roles.
• Co-ordinate and support a host of events in Culture Month (March annually)
• Co-ordinate and support the activities of International Night and the International Food Fair.
• Support the units Merchandise service including stock ordering and stock levels, cash handling/lodgements, auditing processes and relevant reporting, internal orders and the sourcing and delivery of new items to the catalogue. In addition to supporting the weekly Pop Up Shops.
• Support the Bahrain Student Exchange Programme including liaising and collaborating with colleagues in Bahrain and Dublin
• Support the development and implementation of programs, initiatives, and activities that enhance student life, engagement, and inclusivity.
• Act as representative on a number of RCSI committees
• Attend weekly activities meetings and follow up on action items arising
• Support the services and activities of the Student Services Office as listed above.

Knowledge & Experience (essential):

• Strong administrative skills, a high level of accuracy and attention to detail
• Strong interpersonal, written and verbal communication skills
• Ability to work to deadlines, find solutions and solve problems
• Team Player capable of collaborating with both internal and external stakeholders
• Ability to retain information and to use such information effectively
• Capable of learning quickly and responding effectively to changing student needs and circumstances
• Generate ideas and deliver improvement in processes

We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

The Student Services Office delivers a wide range of non-academic supports and services to the student body. It also acts as a ‘First Stop Information Shop’ where students can get answers to a wide range of questions and queries including signposting to a host of other services delivered by the university. The office operates an open-door policy and students can call in anytime – they do not have to make appointments. The office mantra being; ‘If we can’t help you ourselves, we are sure to know someone who can’. The office is home to over 85 clubs and societies and all student led events are also managed from this location. In its efforts to best serve the student body, the office has high engagement with various functions throughout the university. Maintaining excellent working relations with both internal and external stakeholders is key to fulfilling its role. The wider range of services delivered by the office include the following:

• Accommodation
• Access supports
• Immigration & Visa Support
• Induction & Orientation
• Merchandise
• Guides & publications
• Societies
• Sports Clubs
• Sports Centre (& college gym)
• Student Events
• Student Financial Assistance
• Scholarship Supports
• And much more besides….