ABOUT UCL INSTITUTE OF EDUCATION

Founded in 1902, UCL Institute of Education has been shaping policy and helping government, organisations and individuals navigate a changing society for the last 120 years. We embrace collaboration and excellence to create a future that is inclusive and just, and have been ranked number one for education every year since 2014 in the QS World University Rankings by Subject.
The Academic Programmes Office (APO) is a large vibrant and dynamic professional service support team at IOE. The APO provides student and programme support for all accredited academic programmes, (undergraduate, post graduate and teacher training) as well as for all research student activity.

ABOUT THE ROLE

The Student Services Coordinator is responsible for:

• Line managing a team of 3 Student Services Officers
• Delivering the extensive IOE induction programme including facilitating our Faculty Welcome sessions to all students, student voice enhancement plan, and the student well being, with assistance from the team and our Student Welcome Helpers
• Effectively managing student casework, which includes complaints, extenuating circumstances, and interruptions; as well as acting as the Casework champion for the faculty;
• Working on Student Success initiatives in close collaboration with the IOE Student Success lead;
• Supporting and enhancing the student experience, which includes managing the IOE Student Helpdesk;
• Providing effective and appropriate support to Faculty-level committees;
• Providing training and support to IOE colleagues on processes, policies and regulations;

This post is available until 19th December 2025 in the first instance.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday: 27 days annual leave 8 bank holiday and 6 closure days (pro rata for part time staff)
• Additional 5 days’ annual leave purchase scheme (pro rata for part time staff)
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc