ABOUT US - BIG CHANGES, BETTER BENEFITS - JOIN US TODAY!

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.
At AIM, you’ll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

REQUIRED QUALIFICATIONS

• High School Diploma or GED, or equitable on-the-job experience.
• Minimum 2 years’ experience in an academic environment as a support service or other staff member or as a student advisor.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams
• Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.
• Ability and willingness to travel locally and/or overnight for business purposes.

PREFERRED QUALIFICATIONS

• Associates or bachelor’s degree in business preferred.
• CampusNexus experience

POSITION PURPOSE

The Student Services Coordinator is responsible for assisting students in having a positive academic experience through orientation, support, and advocacy, and assisting in providing students access to programs and services available. The Student Services Coordinator will work on timely, effective and informative communication with students to ensure that any requirements, opportunities, and issues students may have, have been addressed and resolved.

KEY DUTIES:

• Facilitate access to resources such as counseling, tutoring, and career services, ensuring students receive the necessary support throughout their academic journey.
• Plan and execute orientation events and workshops for new students, helping them transition smoothly into campus life and understand academic expectations.
• Track students’ academic performance and involvement in campus activities, offering guidance and referrals as needed to help students stay on track and engaged with their education.
• Advise and advocate for students as they progress through their academic efforts and toward graduation, including discussion academic standing, attendance, or other retention challenges.
• Work with the Home Office Career Services Coordinator on G&E chart confirmation and quarterly audits of G&E and Cohort.
• Maintain contact and continued communication with students to develop rapport and an understanding of their needs and how to best assist them.
• Aid students to help maintain their good standing academically and matriculate successfully.
• Track and report on student advising opportunities and input into physical and electronic student files.
• Develop a pipeline of resources such as programs, benefits, opportunities, for students to be able to access and utilize through seminars, workshops, and information sessions to support student retention. Update resource binder for frequently used resources including medical facilities, health providers, counselors, and other social or emergency services.
• Take on special projects that promote connection to the college and develop student life such as webinars, organizational clubs, and other activities.
• Assist students through the request process for Disability Services, act as a liaison between students and the Home Office Student Services Department, maintain confidential information, and facilitate any accommodation needed.
• Conduct outreach efforts to connect with community partners and local area business for opportunities to benefit students.
• Provide academic and professional related events and activities for students to further enhance the students’ exposure to their chosen fields or professional connections.
• Coordinate with Career Services Department to ensure students receive information and assistance in preparation for or obtaining job placement that are temporary, while in school and in-field job placement after graduation.
• Perform and complete other tasks that may be assigned by the Supervisor.