SUMMARY:

Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
Permanent contract
Holiday entitlement 20 days per annum pro rata
Sat – Wed or Sun-Thurs (Weekend and out-of-hours work will be required)
Emergency phone duty per rota
September 1st start date

CORE SKILLS/REQUIREMENTS:

Excellent customer service skills, communication & people skills
Experience and/or training in student welfare and customer experience
Hands on approach to work with willingness to take on and accomplish any task in a timely manner
Sociable, outgoing & confident personality
Highly motivated, energetic, positive with mature, common-sense approach
Strong administrative skills with a high attention to detail
Enjoy working in a demanding, varied environment
A team player who can bring energy and positivity across all teams
Creative & energetic with lots of common sense as key
Sales focused and target driven
Ability to handle difficult situations with ease, remaining calm & positive under pressure
Flexible attitude to work and creative problem solver
Have the right to live and work in the country of employment

Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
Manages and acts as a mentor as part of the mentor programme
Delivers excellent customer service to students, staff and colleagues from sales offices
Organise weekly intakes