DESCRIPTION

ILSC Education Group is a global leader in language education, with schools across Canada, USA, Australia, and India, and now expanding into Ireland with our new Dublin campus which is co-branded with Berlitz. For over 30 years, ILSC has been helping students from around the world achieve their academic, professional, and personal goals through transformative learning experiences.
Building on the 125 year history of Berlitz operations in Dublin, our ambition is to create a dynamic, student-centred environment that combines ILSC’s global expertise with Ireland’s vibrant cultural setting, making the school a hub of international exchange, innovation, and growth.
The Student Services & Operations Manager plays a central role in the smooth running of ILSC Dublin, combining responsibility for admissions, welfare, accommodation, and campus operations. Leading the Front Desk Executive team, this position is the first point of contact for students, agents, and visitors, ensuring that enquiries are handled efficiently and that every student receives high-quality support throughout their journey. The role also oversees student housing, welfare provision, facilities management, and key administrative and financial processes, working closely with group functions to maintain
high standards of service and compliance. This is a varied and student-focused leadership role at the heart of the school’s daily operations.

EDUCATION AND EXPERIENCE REQUIRED

• Post-secondary education required; a degree-level qualification preferred.
• Minimum 3 years’ experience in school administration, student services, or a related customer-facing role, ideally within an international education environment.
• Previous experience in a management or supervisory role with direct reports.
• Experience with admissions, accommodation, welfare, or campus operations is highly desirable.
• Familiarity with compliance frameworks in the education sector (e.g. INIS, ILEP, or similar) would be an advantage.

SKILLS AND ATTRIBUTES

• Strong communication and interpersonal skills, with the ability to build positive relationships with students, staff, and external partners.
• Proven management and leadership ability, ideally with experience supervising a front desk or student-facing team.
• Excellent organisational skills with the ability to multitask and prioritise in a fast-paced environment.
• Strong computer literacy, including student databases, Microsoft Office, and comfort with digital tools and social media.
• Proactive and solutions-oriented, with strong problem-solving and critical-thinking skills.
• Adaptable and collaborative, able to work effectively across departments and with group functions.
• A self-starter who can take initiative while also contributing positively in a team setting.
• Cultural awareness and sensitivity, with the ability to support students from diverse backgrounds.
• Knowledge of another language (especially Spanish, Japanese, Portuguese, Mandarin, or Korean) is an asset.

ROLE:

Student Services Manager, ILSC Dublin
Reporting to:
Interim Vice President of Irish Operations, ILSC Dublin
Location:
Dublin

JOB DUTIES

The duties of this position include, but are not limited to: