STUDENT SERVICES MANAGER

Student Services Manager
Contract: Permanent/Full Time
Hours: 37 hours per week
Salary: £32,315 per annum
Location: - Southampton (Totton College)
We are Nacro. We see your future, whatever the past.
We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

WHO ARE WE LOOKING FOR?

We’re looking for someone who is passionate about improving the student experience and ensuring every learner receives the support they need to succeed.
You’ll be someone who thrives in a dynamic, student-facing environment, with a strong background in customer service, administration, and team leadership.

You’ll bring:

• Experience in managing or supervising front-line services.
• Knowledge of student support systems, financial aid, and safeguarding.
• A proactive mindset for service improvement and innovation.
• Strong communication and leadership skills.
• A commitment to inclusion, wellbeing, and continuous development.

• Strategic oversight of student-facing services and ensuring a high-quality customer experience.
• Monitoring and improving the quality of information, advice, and guidance provided to students.
• Coordinating cross-college events that support student engagement and progression.
• Managing financial support schemes such as Free School Meals and bursaries.
• Ensuring compliance with student record systems and regulatory requirements.
• Leading and developing the College Services Advisors team through coaching and performance reviews.
• Driving innovation and continuous improvement in service delivery using digital tools.
• Supporting safeguarding practices and contributing to audit and compliance reviews.
• Acting as a key point of contact for students and stakeholders, promoting inclusion and wellbeing.