Student Services Officer

at  Acknowledge Education

• Ongoing commitment to your growth with $1,500 professional development allowance
• Incredibly committed and supportive work environment
• Be part of a fast-growing organization working in an agile environment

JOIN THE ACKNOWLEDGE EDUCATION TEAM: IGNITING POTENTIAL, FOSTERING GROWTH!

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry
True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we’ve evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.
To find out more about us, please visit https://www.acknowledgeeducation.edu.au/about-us/

ABOUT THE ROLE

We are seeking a dynamic and detail-oriented Student Services Officer to join our Perth campus. This role is critical in providing friendly, informative, and quality customer service to our students and stakeholders as well as supporting the overall delivery and management of our programs.
As a key member of the student services officer team, this person is the first point of call for all queries and is a focal point of the company’s customer care and retention program.

KEY RESPONSIBILITIES INCLUDE:

• Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner
• Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, unit enrolment, timetabling, and payments.
• Assisting with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress and graduation.
• Monitor and update student records on relevant databases, including student contact information, attendance and results
• Issuing student cards, letters & official documentation
• Liaising with other SSO’s & Managers at our Melbourne and other campuses
• Assisting in marketing activities and special events if required
• Participating in the overall continuous improvement of the department