Full job description

Role: Student Services Officer

Location: West Yorkshire

Type: Temporary - Full Time

Rate: £13.50 - £15.30

Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire.

This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys.

This is a temporary full time role to start asap until the end of October initially.

As the first point of contact for students, you will provide high-quality information, advice and guidance on a range of topics including wellbeing, financial support, safeguarding, learner support funds and access to college services. You will play a key role in ensuring students receive timely support and are referred to the appropriate internal and external services when required.

Key Responsibilities:

- Act as a welcoming first point of contact for student enquiries.

- Provide advice and guidance on student welfare, wellbeing, financial support and support services.

- Assess and process learner support fund and bursary applications.

- Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.

- Maintain accurate records and ensure compliance with funding and data protection requirements.

- Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.

• - Assist at enrolment events, open days and other student-facing activities.