Student Success Advisor at Griffith University

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

101295.51

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student support, Frontline outreach, Customer service, Collaboration, Interpersonal skills, Written communication, Verbal communication, Microsoft Office, Spreadsheeting, Database software, System navigation, Indigenous engagement

Industry

Higher Education

Description

Company Description Griffith was created to be a different type of university. Here we strive to be a place where all peoples of all cultures feel valued and respected, and where Indigenous Australian people, cultures, knowledges, experiences and perspectives, form an integral part of our learning, teaching, research, and community engagement. At Griffith, we hold ourselves accountable to the belief that reconciliation is everybody’s business. Through our work with Indigenous Elders and Knowledge Holders, we continue to develop Aboriginal and Torres Strait Islander engagement strategies and partnerships for community empowerment, as well as a curriculum informed by respect for the knowledge systems of our First Peoples and our commitment or Reconciliation. As part of our congoing commitment to educational outcomes for First Peoples, we are seeking three Student Success Advisors to join our team. Job Description The GUMURRII Student Success Unit is the heart of Griffith’s Indigenous student community, with a dedicated student hub located on each campus. GUMURRII staff provide high quality services and support for potential and current students, from schools outreach to recruitment, orientation to graduation in a safe and culturally appropriate learning environment. Griffith is committed to the success of our staff and students, with one of the largest First Peoples staff and student cohorts of any Australian University. Join a diverse, friendly, and close-knit environment where the team enjoy making it matter. As a Student Success Advisor, you’ll be responsible for proactive frontline outreach, engagement and support of First Peoples students. Working in direct partnerships, consultation and collaboration with a wide range of internal and external staff and stakeholders, GUMURRII’s Student Success Advisors play a pivotal role in achieving the highest levels of student retention, progression and success. About you What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future. You will also have: A degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training. A passion for collaboration and engaging with people Be enthusiastic and committed to the delivery of high-quality student service and outcomes. Possess exceptional customer service skills. Enjoy and be capable of working independently and as part of a team. Have demonstrated strong interpersonal and written and verbal communication skills. Demonstrated ability to quickly learn systems and processes. Have well developed IT skills, including in Microsoft Office, spread sheeting and database software systems. A Blue Card or willingness and ability to obtain one. To perform this role, it is essential that the person who holds the position be an Aboriginal and/or Torres Strait Islander person. It is therefore a genuine occupational requirement, under section 25 of the Anti-Discrimination Act 1991, that applicants are Aboriginal and/or Torres Strait Islander Peoples. We recognise that your heritage is deeply personal to you. Proof of Aboriginal and/or Torres Strait Islander heritage is a requirement for appointment to this role. This includes that people filling the role: are of Aboriginal and/or Torres Strait Islander descent; and identify as an Aboriginal and/or Torres Strait Islander person; and are accepted by your community as being an Aboriginal and/or Torres Strait Islander person. We accept an original or notarised copy of a ‘Letter of Confirmation' issued by an incorporated Aboriginal or Torres Strait Islander organisation and stamped with the organisation’s common seal. Confirmations of Aboriginal and/or Torres Strait Islander status may be made by an incorporated community organisation, association, or body where the majority of members of the governing body are Aboriginal persons or Torres Strait Islander persons or both. The Griffith First Peoples Employment Partner is here to support you with this if needed. Please feel free to contact with the First Peoples Employment Partner at [email protected] at any stage of the application process, if you have any questions. What we can offer This is a continuing, full time position, primarily based at Griffith University Gold Coast, with the potential for a negotiated Logan base. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary HEW 6 Salary - Base range - $94,966.18 - $101,295.51 + 17% super. Full package range - $111,110.42 - $118,515.75. Qualifications see above Additional Information Why join Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Work flexibility, including a mix of on campus and work from home options available and a supportive work environment Salary packaging options and corporate health discounts Generous leave entitlements including paid cultural leave, parental leave and leave loading Health Safety and Wellbeing initiatives – on campus Gym facilities At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Your journey matters. If this opportunity isn’t the one for you, we invite First Peoples candidates to join our First Peoples Talent Pool and be part of shaping what’s next at Griffith. How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the About you section above and the position description) Current curriculum vitae/resume including full contact details Confirmation of Aboriginal and/or Torres Strait Islander descent. For further information specifically about these roles, please contact Kyah Hendriks, Manager Student Success, Gumurrii Student Success Unit at [email protected]. For application support, please contact Bronwyn Horn, First Peoples Employment Partner at [email protected] Closing date: Tuesday 5th May at 11:59pm AEST. All applications must be submitted online. Primary Location (Campus): Gold Coast Employment Type: Full Time Department ID: GUMURRII Student Success Unit - GUM Appointment Type: Continuing

Responsibilities

The Student Success Advisor is responsible for proactive frontline outreach, engagement, and support for First Peoples students. They work in partnership with internal and external stakeholders to ensure high levels of student retention, progression, and success.