Student Success Advisor at The Sullivan University System Inc

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Interpersonal Skills, Problem Solving, Collaboration, Time Management, Academic Advising, Retention Strategies, Data Management, Policy Understanding, Student Support, Outreach Campaigns, Transcripts Evaluation, Technology Proficiency, Flexibility

Industry

Personal Care Product Manufacturing

Description

Description Look No Further, Your Career Starts Here! Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees. Join us if you want: Internal Mobility The Opportunity to Make a Difference in the Lives of our Students Professional Training and Development Individual Coaching A Diverse and Positive Work Environment To Support Local Charities through the Sullivan Cares Program What Can We Offer YOU? 90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after 1 year of employment (dependent discount increases to 90% after 3 years) A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance. 401K Competitive Salary 11 Paid Holidays Paid Vacation and Sick Time Employee Referral Bonus Employee Discounts at Local Restaurants and Venues Comprehensive Wellness Program We are currently looking for a full-time Student Success Advisor. The Student Success Advisor provides superior customer service and performs a variety of tasks that support the Student Success Center and the needs of students. From the time they commit to the university until they graduate, the Student Success Advisor is focused on managing the student relationship and improving the overall student experience. Hours for this position will be Monday-Thursday 9 am-6 pm, Friday 8 am-4:30 pm, and occasional Saturdays 9 am-1 pm. Responsibilities of the position include: Provides positive customer service to students, faculty, and staff. Monitors an assigned student population based on the established university scheduling cohort. Helps to ensure students stay on track for graduation by projecting student scheduling needs in future terms. Assists students with developing an understanding of university policies and procedures. Maintains knowledge of current academic program offerings and course requirements. Assists in the development and implementation of proactive, on-going retention and outreach campaigns and recovery efforts. Processes and maintains accurate documentation in Student Information System. Researches and stays up to date regarding barriers that impact student success. Collaborates with the Director of Student Success and the Office of the Provost to implement updated models and outreach initiatives. Works collaboratively with Financial Planning, Bursar, and Registrar Offices regarding student withdrawal requests and/or financial related questions. Strictly adheres to compliance efforts surrounding withdrawal requests. Coordinates with stakeholder departments regarding reentry initiatives. Facilitates and advises students how to change their major or concentration. Assesses academic difficulties, develops appropriate remedies, and evaluates effectiveness of student welfare and retention concerns. Performs phone, text, and e-mail related campaigns throughout the term. Conducts strategic interventions for students at-risk. Interventions include emails, phone calls, and other technological means to contact students. Develops and maintains close working relationships with faculty and other administrators for the purpose of collaborative efforts for student success. Complies with the Family Educational Rights and Privacy Act (FERPA) and other applicable laws and regulations to ensure the integrity of student academic records. Connects students with on-campus student services, tutoring programs, mentors, and other programs designed to help them reach graduation. Collaborates with Student Services to identifies external resources that assist students with overcoming obstacles to continuing their education. Assists with course work questions, where possible, including assistance with the Learning Management System. Attends commencement ceremonies. Participates in registration and orientation activities. Performs other duties as assigned. Requirements Bachelor’s Degree preferred. An equivalent combination of education and work experience may be considered. Ability to maintain a flexible schedule, including nights and weekends. Familiarity with transcript evaluation. Ability to coordinate multiple deadlines simultaneously and efficiently while meeting required deadlines. Ability to work collaboratively with others. Must possess excellent customer service, communication, organizational, and interpersonal skills. Ability to function efficiently in a fast-paced work environment. Must be able to sit and stand for extended periods of time. This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible. The Sullivan University System is an Equal Opportunity Employer.

Responsibilities

The Student Success Advisor provides superior customer service and supports the Student Success Center and student needs. They focus on managing student relationships and improving the overall student experience from enrollment to graduation.