Student Success Coach, TRIO Student Support Services (2 Vacancies) at Universities of Wisconsin

Green Bay, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

46610.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Development, Retention Strategies, Communication Skills, Organizational Skills, Team Collaboration, Data Tracking, Culturally Responsive Guidance, Outreach, Advocacy, Resource Connection, Workshop Facilitation, Case Management, Intake Assessments, Personalized Success Plans, Self-Advocacy, Diversity Awareness

Industry

Higher Education

Description

Current Employees and Students: If you are currently employed or enrolled as a student at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Student Success Coach, TRIO Student Support Services (2 Vacancies) Job Category: Academic Staff Employment Type: Regular Job Profile: Retention Specialist Job Duties: Oversees retention and/or transfer efforts for students who are considered at risk of failing, dropping out of school, or transferring to another school or program. Serves as a resource to faculty, staff, and students. The TRIO Student Support Services (SSS) Student Success Coach provides holistic, individualized support for first-generation, income-eligible students and students with disabilities at UW–Green Bay. Through proactive outreach, culturally responsive guidance, and intentional relationship-building, the Coach serves as a consistent point of contact for an assigned caseload, working to foster belonging, promote academic persistence, and support student empowerment. Responsibilities include completing intake assessments to identify each student’s strengths and needs, developing personalized academic and personal success plans, and maintaining ongoing, meaningful communication throughout the semester. The Coach offers guidance, connects students to campus and community resources, facilitates skill-building and self-advocacy workshops, and collaborates closely with faculty, advisors, and campus partners to ensure coordinated wraparound support, while tracking progress and documenting interactions. Key Job Responsibilities: Adheres to the established plan of operation, curriculum, process policy, program procedures, and all other related federal regulations Monitors, plans, and facilitates student academic progress, student programming, and success plans Provides referrals to appropriate campus resources Advocates for campus-wide retention initiatives Makes recommendations to improve retention efforts Communicates, assists, and monitors progress of students May assist with Free Application for Federal Student Aid (FAFSA) completion and/or provide financial aid/scholarship information Maintains accurate student records including contact logs, case notes, and files Partners with academic advisors, faculty, staff, students, and administrative personnel to track analytics, and help identify risk indicators to support data-informed retention and transfer strategies Department: Student Access & Success Compensation: Minimum annual salary of $46,610. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). Required Qualifications: Bachelor’s Degree Ability to manage multiple projects, self-prioritize, meet deadlines and remain flexible to shifting priorities Exceptional organization skills and attention to detail in all aspects of the job Demonstrated commitment to student development, support and success Preferred Qualifications: Master’s degree in education, student affairs, counseling, social work or related field 2 years’ experience working in higher education Demonstrated experience in supporting institutional efforts for equity and access Excellent written and oral communication skills Ability to work effectively on a team and independently in a high-volume work setting Experience working with diverse underrepresented and first-generation students Demonstrated computer proficiency with the ability to use spreadsheet, word processing and internet-based software/applications Proficiency in speaking and reading a second language, preferably Spanish, Conditions of Appointment: Occasional evening and and/or weekend work may be required and will be assigned by supervisor as needed. This position is a hybrid work environment including remote/work from home and work at UW-Green Bay’s Green Bay campus. The home campus of this position is Green Bay and the successful candidate may occasionally be required to travel to or work at the Marinette, Sheboygan or Manitowoc Campus, based on operational needs. Position is a full-time Academic Staff appointment. A pre-employment education check which includes, but is not limited to, the verification of academic credentials will be conducted on the finalist(s). A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record. The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. How to Apply: Click the Apply button and follow the prompts on the screen. Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents: Cover letter specifically addressing qualifications for the essential job functions Resume Application Deadline To ensure consideration, please submit application materials by Sunday, November 23, 2025. Contact Information: If you have any questions, need accommodations, or submitted your application with missing materials, call or email: Human Resources Phone: (920) 465-2390 Email: jobs@uwgb.edu The Successful Candidate The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence. In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource. Benefit Details The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees. For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service. The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation. In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave. Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type. For more details, please review the benefit quick guide linked below. UW System Employee Benefits Brochure Total Compensation Estimator Employee Misconduct All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked. Confidentiality Statement The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7). Annual Security Report For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.

Responsibilities

The Student Success Coach oversees retention and transfer efforts for at-risk students, providing holistic support to first-generation, income-eligible students, and students with disabilities. Responsibilities include developing personalized success plans, maintaining communication, and collaborating with campus partners to ensure coordinated support.