Student Success Coordinator at AAPC

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Organizational Skills, Written Communication, Verbal Communication, Attention to Detail, Outgoing Personality, Relationship Building, Spreadsheet Experience, Email Communication, Tracking Tools, Training Resource Creation, Process Management, Onboarding Workflow, Student Support, Continuous Improvement

Industry

Description

This is a remote role but preference is given to Utah based candidates About AAPC AAPC is a leading organization in the healthcare industry, dedicated to providing top-tier education, certification, and resources for healthcare professionals. We foster a culture of humility, support, drive, transparency, and innovation—values that guide everything we do. Position Overview We’re looking for an organized, outgoing, and detail-oriented individual to support our Job Ready program. This role ensures every student is fully prepared for their live course experience. You’ll be the first point of contact for pre-orientation success—helping students review expectations, documentation, and ready to thrive before they transition to the orientation team and live classes. Key Responsibilities Daily Student Support & Communication: Contact enrolled students to confirm course setup, access, and readiness before class start dates. Send follow-up emails or calls to assist with login issues, materials, or missing setup items. Reporting & Progress Tracking: Complete daily reporting to track student outreach, setup completion, and readiness metrics. Provide weekly status updates to internal teams on student progress and engagement. Training Resource Creation: Build and maintain video training links, templates, and setup checklists for students. Update pre-orientation materials based on feedback or program changes. Process Management: Follow a structured manual onboarding workflow to ensure consistency and compliance. Partner with the orientation team to hand off prepared students once classes begin. Program Support: Assist with monthly class launches by ensuring all students receive pre-class communication and guidance. Support continuous improvement of onboarding and pre-success processes. Skills & Qualifications Strong time management and organizational skills. Excellent written and verbal communication. Attention to detail and accuracy in reporting. Outgoing personality and ability to build positive relationships with students. Experience with spreadsheets, email communication, and tracking tools (CRM or LMS familiarity a plus). Comfortable creating short training resources (video walkthroughs, templates, or checklists). Ability to manage repetitive tasks with consistency while improving processes. What Success Looks Like 100% of students are contacted and ready for class start each month. Student readiness reports are completed daily and shared with the internal team. All setup templates and training materials remain up-to-date and clear. Smooth transition of students to the orientation team with no setup delays. What We Offer Competitive compensation commensurate with experience Comprehensive benefits package including medical, dental and vision insurance Health Savings Account Generous PTO and Holiday Pay 401(k) retirement plan AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices based on race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Responsibilities

The Student Success Coordinator will support the Job Ready program by ensuring students are prepared for their live course experience. This includes contacting students, tracking progress, and creating training resources.