Student Success Generalist, Onboarding at Columbus State Community College

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

22.43

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Student Coaching, Assessment Communication, Placement Testing, Exam Proctoring, Enrollment Procedures, Academic Planning, Course Selection, Registration Guidance, Student Outreach, Follow-up Support, Data Maintenance, Confidentiality, Cross-training, Adaptability

Industry

Professional Training and Coaching

Description

Compensation Type: Hourly ‎ Compensation: $22.43 ‎ Job Summary The Student Success Generalist provides welcoming, student-centered support that helps learners successfully navigate assessment, placement, onboarding, and enrollment. This role combines high-quality customer service with holistic student coaching, ensuring that students begin their journey at Columbus State with clarity and confidence. The Student Success Generalist works under the direction of the Assistant Director and serves as a frontline resource for students by communicating assessment and placement processes, providing secure exam proctoring, and integrating enrollment services procedures and practices into clear, actionable steps to successful onboarding. The Generalist also assists with other Student Success functions during peak periods to create a seamless experience across the student lifecycle. Assessment, Placement & Testing Support Provides a welcoming and friendly environment with high-quality customer service for all students, visitors, faculty, and staff Communicates with students about assessments (placement, career, computer literacy, basic skills, etc.) and testing processes in-person, by phone, email, and virtually Reviews student records to determine which placement assessments are needed for each individualized student plan Utilizes professional proctoring procedures to support a secure and fair testing environment Guides students in understanding placement results and how they connect to academic planning and success Student Coaching & Support Integrates and explains policies and procedures across enrollment services and related areas in clear, student-friendly language Anticipates student needs by considering all aspects of the enrollment cycle and proactively offering support Makes appropriate referrals to faculty, advisors, counselors, program coordinators, and other student service resources to ensure comprehensive support Provides outreach and follow-up support to existing students and prospective students to encourage enrollment Enrollment & Student Success Assists students understanding academic planning, career planning, course selection, and registration Provides guidance on how enrollment decisions may impact financial aid, tuition, and academic progress Conducts outreach and follow-up with students to encourage enrollment and persistence, especially during key semester milestones (pre-semester, first 4 weeks, mid-term, completion) Supports new student orientations, financial literacy initiatives, and other programs that foster belonging and early momentum Collaboration, Training & Administrative Assists with other Student Success areas as needed or assigned, particularly during high-demand periods Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and an enhanced overall student experience Completes and maintains required documentation Keeps accurate records Maintains confidentiality of student files and other sensitive subject matter Provides requested data and information, as required. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. OTHER DUTIES & RESPONSIBILITIES Attends departmental, divisional, and unit staff meetings on a consistent basis Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners Required to work from multiple college locations as assigned Regular, predictable, and punctual attendance is required. MINIMUM EDUCATION AND EXPERIENCE REQUIRED Associate’s Degree Three (3) years of experience working in higher education or a customer service-related position *An appropriate combination of education, training, coursework, and experience may qualify a candidate. LICENSES AND CERTIFICATIONS State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s) *CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 40,000 students annually. With a nearly 60-year history, we serve students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at ADAEmployee@cscc.edu. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work. STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.

Responsibilities

The Student Success Generalist provides student-centered support for assessment, placement, onboarding, and enrollment, combining high-quality customer service with holistic student coaching. This role involves communicating testing processes, providing secure exam proctoring, and integrating enrollment services into clear steps for successful onboarding.