JOB DETAILS

Reporting to the Head of Higher Education and working closely with the HE Partnership Coordinator, this pivotal role focuses on designing and delivering a student-centred success strategy that enhances engagement, belonging, and achievement. You’ll support students across the full lifecycle-from pre-arrival and induction to progression and retention-ensuring timely and targeted interventions that make a real impact.

• Design and deliver induction, transition, and engagement activities to enhance student experience and retention.
• Implement and evaluate a student success framework aligned with USP learner needs.
• Identify and support students at risk of disengagement, in collaboration with curriculum and student services teams.
• Deliver personalised support and group sessions, including online drop-ins.
• Monitor student data and engagement indicators to inform targeted interventions.
• Provide guidance across the student journey, including mitigating circumstances and academic planning.
• Support specific student groups through tailored engagement strategies.
• Contribute to progression planning, careers advice, and wellbeing initiatives.