Student Success Operations Specialist at Adtalem Global Education

Columbia, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

86253.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Recognition, Data Analysis, Communication Skills, Agile Methodology, Leadership, Higher Education, Event Management, Collaboration, Cultural Awareness, Change Management, Employee Engagement, Strategic Decision-Making, Inclusivity, Program Development, Feedback Assessment, Documentation

Industry

Education Administration Programs

Description

Company Description About Walden University Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn. Job Description The primary purpose of this role is to elevate and implement a robust employee recognition program tailored to the culture and goals of the Walden University Student Success team. This includes designing meaningful recognition initiatives, aligning them with institutional values and team objectives, promoting inclusive participation across all levels, and continuously assessing program effectiveness through feedback and measurable outcomes. Responsibilities Develop, promote, and manage employee recognition initiatives—ranging from informal acknowledgments to structured events—ensuring alignment with organizational values, employee engagement objectives, and cultural goals. Lead logistics and communications for recognition-related events and campaigns, collaborating with each of the Student Success teams, leadership, and external vendors to elevate program visibility and impact. Conduct data review and analysis to identify emerging trends, foster innovation, and provide actionable recommendations for continuous improvement and strategic decision-making. Actively promote recognition practices through peer-to-peer campaigns, internal communications, and leadership engagement to build a culture focused on the Walden Community of Care. Act as a central hub for recognition efforts by maintaining platforms, handling employee inquiries, supporting recognition-related documentation, and guiding staff in participation. Provide guidance to the Director with a focus on the student success teams, while demonstrating strong knowledge of the business and expertise in employee recognition. Completes other duties as assigned. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor's Degree. 3+ years in higher education including some management responsibilities. Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures. Ability to influence peers, superiors and indirect reports in a matrix organization. Knowledge of Agile methodology. Ability to learn quickly and adapt to change. Ability to lead change. Communication skills, aptitude for working in multiple software systems. Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49199.33 and $86253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match Participation in Adtalem’s Flexible Time Off (FTO) Policy 12 Paid Holidays For more information related to our benefits please visit: https://careers.adtalem.com/benefits. Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Responsibilities

The role involves developing and managing employee recognition initiatives aligned with Walden University's values and objectives. It also includes promoting recognition practices and assessing program effectiveness through feedback and data analysis.