WORK ARRANGEMENT

Hybrid Eligible
California University of Science and Medicine (CUSM) is seeking a dedicated and student-centered Student Success Program Manager to join our Office of Student Success. Join us in shaping the next generation of physicians through innovative advising, student support, and a commitment to excellence in medical education.
This position is available immediately and will remain open until it is filled. Priority consideration will be given to applicants who submit a resume, cover letter, and a statement of past and/or planned future contributions to advancing diversity and inclusive excellence by September 5, 2025, through the application link. The salary range is dependent on education, job-related knowledge, skills, and experience; the budgeted annual salary range is $65,000 to $85,000. Applicants must be able to work on campus three days a week.

REQUIRED EDUCATIONAL QUALIFICATIONS

Bachelor’s degree in a related field and a minimum of five (5) years of experience related to medical graduate students in career guidance and residency preparedness, and/or an equivalent combination of education and experience may be considered. Additionally, a minimum of three (3) years of experience in student advising of medical students or graduate/professional education, as well as familiarity with the residency application process, is required.

SKILLS AND ABILITIES

• Advanced-level technology and software skills, including Microsoft Office Suite, MS Outlook/Teams, SharePoint, and Adobe Sign.
• Excellent interpersonal skills, written and verbal communication, and presentation skills.
• Excellent problem-solving, patience, and strong active listening skills.
• Excellent organizational skills and attention to detail to prioritize work assignments, employ political acumen, and integrate information to determine an appropriate course of action.
• Excellent customer service skills.
• Demonstrated ability to understand multiple perspectives as applied to student support and career articulation/preparation.
• Demonstrated experience with academic programming, classroom teaching, online teaching, and/or program delivery, basic assessment skills, and outreach events.
• Knowledge of medical student career pathways, especially ERAS and the Match, and all associated processes and policies.
• Strong analytical skills, active listening, and critical thinking skills to conduct analysis and develop recommendations.
• Ability to maintain confidentiality; ability to recognize sensitive information and handle information with care and tact.
• Ability to relate to students who have experienced structural barriers, such as racism and income inequality, in educational settings.
• Capacity for giving and receiving feedback and implementing continuous quality improvement processes.
• Experience with case management, student tracking systems, or student data tools.
• Ability to guide processes to closure.
• Ability to work on multiple tasks simultaneously and within tight timelines.
• Ability to take initiative and ownership of projects.
• Demonstrated experience working independently and as part of a team.
• Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.
• Flexibility in accommodating work hours, including preparation elements, often delivered online on weekdays, between 4-7pm.
• Familiarity with the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). This law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.

PREFERRED QUALIFICATIONS

• Master’s degree.
• Knowledge of student development theory, coaching models, or career assessment tools.

PHYSICAL REQUIREMENTS

• Sit: Constantly
• Stand: Frequently
• Walk: Frequently
• Bend: N/A
• Squat: N/A
• Climb: N/A
• Crawl: N/A

MENTAL REQUIREMENTS

• Read/Comprehend: Constantly
• Write: Constantly
• Perform Calculations: Frequently
• Communicate Orally: Constantly
• Reason and Analyze: Constantly

ENVIRONMENTAL REQUIREMENTS

• Is exposed to excessive noise: No
• Is around moving machinery: No
• Is exposed to marked changes in temperature and/or humidity: No
• Drives motorized equipment: No
• Works in confined quarters: No
• Dust: No
• Fumes: No
  Disclaimer:
  The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  Proof of full vaccination and one booster of SARS-CoV-2 (COVID-19) is a condition of employment or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection).
  FLSA Status: Exempt
  Job Description Preparation Date: August 2025

POSITION PURPOSE

Under the general direction of the Director of Student Success, the Student Success Program Manager (program manager) plays a pivotal role in supporting the personal, academic, and career development of medical students throughout their educational journey. The program manager will lead career advising services, residency application preparation, and strategic student career planning for specialty selection and alternative careers in medicine, while fostering a diverse, equitable, and inclusive learning environment. By building strong relationships with students, faculty, staff, and institutional stakeholders, the program manager ensures students are equipped with the guidance, resources, and confidence needed to thrive in medical school and transition successfully into residency training. The program manager is student-centered, equity-driven, and deeply committed to cultivating a sense of belonging and achievement for all learners.
Essential Functions