Student Support Advisor at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

77800.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Collaboration, Organizational Skills, Communication Skills, Active Listening, Interpersonal Skills, Customer Service, Record-Keeping, Understanding of Rural Context, Commitment to Continuous Improvement

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand's leading university. With over 6,000 academic and professional staff supporting more than 46,000 students, we are one of NZ's largest employers. We have six academic faculties and 11 service divisions, creating a diverse, dynamic, and complex organisational culture that demands excellence. Our lecturers and health researchers are regarded as experts in their fields, frequently directing global research projects designed to better the lives of New Zealanders and the world, and in turn passing this knowledge on to our students. Job Description Te Whiwhinga mahi | The opportunity Are you passionate about supporting students and helping them thrive? We are seeking a dedicated Student Support Adviser (Rural) to join our Student Development and Engagement team within the Faculty of Medical and Health Sciences. In this role, you will work directly with students to identify and respond to their support needs, ensuring they have the resources and guidance to succeed. You’ll play a critical role in supporting rural students, who often face unique challenges such as financial stress and isolation. This includes providing wrap-around support for students on rural placements across the North Island and helping our rural cohort settle into life on the Grafton Campus. This is a part-time, fixed term position (until Dec 31 2026). The salary range for this role is $62,400 – $77,800, depending on skills and experience. For more detailed information, please review the position description. He kōrero mōu | About you You’re a people person with a strong sense of empathy and a commitment to student success. You thrive in collaborative environments, can build trust quickly, and have the ability to navigate complex situations with care and professionalism. Your organisational skills and proactive approach mean you can manage multiple priorities while maintaining a high standard of service. You will bring: A tertiary qualification or equivalent experience in a relevant discipline (e.g., social work). Minimum of 3 years’ experience working with students or young people and understanding their diverse needs. Experience in environments requiring high levels of customer service. Strong communication skills and the ability to build relationships across diverse communities. An understanding of the rural context and the challenges faced by rural students. Ngā Pūkenga Motuhake | Important Skills Ability to work with individuals experiencing mid-level distress. Active listening and interpersonal skills with a ability to build strong relationships. Knowledge of Te Tiriti o Waitangi and equity principles. Strong organisational and administrative skills, including accurate record-keeping. A collaborative mindset and commitment to continuous improvement. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. The University is committed to providing an excellent working environment through: Flexible employment practices (including working from home, flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks’ annual leave For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 21 January 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experiences detailed above. For a confidential conversation, please contact [email protected]. Please note we are happy to answer your questions, but we do not accept applications by email. Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz Campus: Grafton Campus Position Number: 55572943 UoA Department Name: Student Support and Engagement

Responsibilities

The Student Support Advisor will work directly with students to identify and respond to their support needs, ensuring they have the resources and guidance to succeed. This role includes providing wrap-around support for rural students and helping them settle into life on campus.