Student Support Associate (Colorado Springs) at ACI Learning

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

19.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Communication Skills, Problem-Solving Skills, Computer Literacy, Microsoft Office, Collaboration, Adaptability, Salesforce, Learning Management Systems, IT Support, Help Desk Experience, CompTIA A+, ITIL 4 Foundations, Communication Tools, Organizational Skills

Industry

E-Learning Providers

Description

Join the ACI Learning Adventure! Our Mission Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results. We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth. The ACI Team Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech. Purpose-Driven Culture At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love. Your Opportunity Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change! Who We Are ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations. Student Support Associate Pay Rate: $17 - $19 / hour What You’ll Do As a Student Support Associate at ACI Learning, you’ll be the friendly, reliable point of contact that keeps our learners confident and supported throughout their journey. You’ll help students stay on track with their courses, assist with attendance, scheduling, and academic progress, and make sure every interaction feels personal, professional, and empowering. You’ll handle questions across multiple channels — phone, chat, email, and text — providing timely, Tier 1 support and connecting learners with the right team when needed. You’ll also help maintain accurate student records in Salesforce, support compliance requirements, and collaborate across departments to make sure no learner slips through the cracks. When working onsite, you’ll manage the front desk, greet visitors, handle mail and deliveries, and keep our shared spaces organized and welcoming — all while helping create a supportive, learner-first environment. What You’ll Need (Requirements) Minimum: 1–2 years of experience in a customer service or administrative support role, ideally in a fast-paced, learner- or client-focused environment. Excellent communication and problem-solving skills — you enjoy helping people and keeping things organized. Strong computer literacy, including comfort with Microsoft Office tools. A collaborative mindset with the ability to adapt quickly and stay calm under pressure. Commitment to ACI Learning’s values: accountability, customer focus, integrity, passion, resourcefulness, and teamwork. Preferred: Experience supporting IT training, education, or other learning environments. Familiarity with Salesforce or Learning Management Systems (like Docebo). IT Support or Help Desk experience, or related certifications such as CompTIA A+ or ITIL 4 Foundations. Comfort using modern communication and collaboration tools like Teams, Zoom, Intercom, or Monday. What We’re Counting On From You Being the first and friendliest face (or voice) learners encounter when they need help — guiding them with empathy and precision. Keeping student data organized, accurate, and actionable in Salesforce. Ensuring smooth attendance tracking and helping learners stay in compliance with program standards. Coordinating schedules, reschedules, and make-ups so students never lose momentum. Partnering with internal teams to identify issues early and ensure quick, learner-centered solutions. Upholding the ACI Learning standard of excellence — transforming lives through education and learner success. First 60 Days Get fully trained on ACI’s systems, support processes, and student success philosophy. Begin managing Tier 1 student inquiries independently, ensuring quick and confident resolution. Build strong working relationships with instructors and student success teams to ensure seamless communication. Complete a learner journey audit — identify key opportunities to make the student experience even smoother and more supportive. Longer Term Maintain student satisfaction scores above 90% through responsive, empathetic service. Take ownership of ongoing improvements to communication and support processes. Partner with the broader team to enhance student retention, engagement, and overall learner success metrics. Grow your knowledge of ACI’s training programs and systems to become a go-to expert for both learners and teammates. At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting. Pay range $17—$19 USD Why ACI Learning is Your Next Big Move Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date. Four weeks of paid parental or medical leave, so you can focus on what matters most. Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance. 401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one. One free course each year after 90 days — advancing your skills is part of the job. Tuition assistance to support your continued education and professional growth.

Responsibilities

As a Student Support Associate, you will be the primary point of contact for learners, assisting them with course-related inquiries and ensuring they stay on track. You will also manage student records and collaborate with various departments to enhance the learner experience.