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Student Support Engineer at Ericsson

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Network Support, Software Implementation, Team Collaboration, Communication, Customer Relationship Management, Analytical Skills

Industry

Telecommunications

Description

Take ownership of Customer Service Requests, from contract checks to resolving issues. Investigate, analyse, and suggest solutions for product and network challenges. Build strong relationships with customers through direct communication and team collaboration. Support emergency situations to quickly restore customer networks. Help with software implementation in customer networks for optimal performance. Assist account teams in driving add-on opportunities and expanding customer success.

Responsibilities

The Student Support Engineer will take ownership of customer service requests and resolve issues related to products and networks. They will build strong relationships with customers and support emergency situations to restore networks quickly.