Student Support Liaison at Adtalem Global Education

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

23.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Problem-Solving Skills, Customer Service, Teamwork, Self-Starter, Prioritization, Microsoft Word, Microsoft Excel, Power BI, PowerPoint, Student Information Systems, Knowledge of Regulations, Written Communication, Verbal Communication, Decision Making

Industry

Education Administration Programs

Description

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu. There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide. Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level. If you're ready to live Chamberlain Care®, we invite you to apply today! Job Description Opportunity at a Glance The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services. Responsibilities Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience. Assist students with appointment scheduling, portal navigation, and other self-service tools and resources. Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet. In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation. Assist students with questions regarding local and state funding, military services, and scholarship opportunities. Serve as the point of contact for compliance audits. Identify opportunities and implement process and technology solutions that enhance the student retention journey. Develops and maintains a solid knowledge of the various enterprise applications and business processes. Performs other duties as assigned Complies with all policies and standards Qualifications Bachelor's degree Required. 1+ year of experience in higher education, customer service, or related experience Required. High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization. Ability to work independently as well as function as part of a team. Must be a self-starter with the ability to prioritize effectively Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus. Knowledgeable of higher ed federal and state regulations. Superior written and verbal communication skills. Ability to work independently and make sound decisions with minimal supervision and direction. Working location: TX-151, San Antonio, TX 78251 Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18 and $23 an hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match 15 Days of Paid Vacation Days each Calendar Year 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: https://careers.adtalem.com/benefits. Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Responsibilities

The Student Support Liaison is responsible for promoting student success by providing holistic support and serving as a key point of contact for students. They collaborate with university departments to resolve inquiries and enhance the student experience.