Role: Student Support Manager
Location: London Office (4 days a week in office)
Hours: Full-time (37.5hrs/week)

ABOUT THE ROLE

We are looking for a proactive and people-focused Student Support Manager to lead and manage the Student Support function. You will be responsible for overseeing the delivery of high-quality learner support across all programmes, driving team performance, optimising operational processes, and ensuring an excellent learner experience from onboarding through to completion. This is a strategic and operational leadership role with direct line management responsibilities. It requires excellent communication, coaching, and project management skills, as well as the ability to embed service standards and champion continuous improvement.
You will also work cross-functionally to resolve learner-impacting issues, ensure awarding body compliance, and contribute to broader operational initiatives.