Student Support Manager - Residential at Oxford International Education Group

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

700.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Student Welfare, Safeguarding, Customer Service, Problem Solving, Organization, Communication, First Aid, Risk Assessment, Team Leadership, Conflict Resolution, Scheduling

Industry

Education Administration Programs

Description

Student Support Manager - Residential Application Deadline: 26 June 2026 Department: Year-Rounds Groups Employment Type: Fixed Term - Full Time Location: Summer Programmes UK Compensation: £700 / week Description Working Hours: 48 hours per week Reports To: Centre Manager Salary: £700 per week + holiday remuneration Contract Type: Full-Time, Fixed-Term Programme dates for 2026: Summer - 29/06/2026- 12/08/2026 Summer - Edinburgh and Royal Holloway centres open on 16/06/2026 Senior Staff induction: Summer - From 23/06/2026 Overview As a Student Support Manager with Oxford International Junior Programmes, you will be responsible for taking the lead in ensuring the welfare of students at one of our residential language centres, as well as directly line-managing a team of Student Support Officers. All candidates need to be over 18 years old, eligible to work in the UK and willing to undergo an Enhanced DBS Disclosure Check and/or an Overseas Police Check. Must-Haves Experience working with children and/or teenagers, ideally in a residential camp setting or similar Experience managing a team, ideally in a residential camp setting or similar Strong organisational, communication and problem-solving skills A skill set that enables success in a fast-paced work environment A positive and flexible approach to work, along with the ability to adapt to changing circumstances A desire to work with students aged between 8-17 The ability to demonstrate respect for equal opportunities and respect for race and diversity Strong work ethic, this is no ordinary job! Main Duties and Responsibilities Staff Management Build an efficient and cohesive staff team by: Creating a positive environment, in which staff feel motivated and willing to work hard Making sure all Student Support Officers undergo relevant on-site induction Holding daily meetings with the Support team, ensuring clarity and addressing any key issues that may have arisen Creating a Support team rota, and providing this to staff in a timely manner Monitoring staff performance, ensuring high standards are maintained throughout Conducting Support staff appraisals Client Management Consistently provide outstanding customer service throughout the programme by: Holding daily meetings with Group Leaders to address any issues or concerns Collating and then, alongside the senior team, acting upon any feedback received efficiently Welfare Ensure students are safe and happy in our care by: Taking responsibility for on-site safeguarding, recording all issues, reporting these directly to the Designated Safeguarding Lead, making sure the Centre Manager is also aware of any issues that may have arisen Making sure student registration forms are up to date, sharing any key information if necessary Working with the Centre Manager to update risk assessments Ensuring health and safety is adhered to, recording any incidents that may occur Working with the senior team to be aware of where each student is accommodated Ensuring any student absences from class are checked and followed up Carry out basic first aid when required Liaising with local medical services if/when necessary General Further successfully perform your role by: Leading both staff and student on-site welfare inductions Ensuring all policies and procedures are implemented. Supporting the Senior Team where necessary Getting involved in excursion preparations sorting lunches and supporting the team with any reasonable tasks. Going on excursions when required to support the centre. Keeping all Welfare logs updated, providing necessary documentation to Head Office by set deadlines Maintaining proper levels of student discipline, safety and welfare throughout, responding quickly to emergencies where necessary Maintaining a great presence throughout, ensuring you are visible to students and easily contactable by clients Expectations As a member of the Oxford International team, you will: Represent the organisation in a professional and approachable manner. Always uphold our safeguarding and welfare commitments. Actively engaging with students and ensuring their enjoyment. Adapt to the dynamic nature of working in a residential youth environment. Why Work with Oxford International? Oxford International is a trusted and respected organisation offering staff the opportunity to gain experience professionally while working with young people from around the world. We pride ourselves on our inclusive, supportive, and fun working environment. Disclaimer This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Responsibilities

Lead the welfare of students at a residential language centre and line-manage a team of Student Support Officers. Responsibilities include safeguarding, staff performance monitoring, and maintaining high standards of customer service for group leaders.