STUDENT SUPPORT OFFICER JOB DESCRIPTION

Waltham International College is a provider of Higher and Further Education for adults that aims to integrate the talents of its students with their visions and aspirations to support them in their success.
A position has become available for a Student Support Officer at the Birmingham Campus for an enthusiastic and motivated individual. You help to manage all aspects of student Support services, including but not limited to providing mental health support, and supporting student academic progression. This is a student-focused role and will require a level of service to students and external stakeholders. You will work closely with the Head of Higher Education, Head of Registry, Academic Lead and the Administration Supervisors. While ensuring the efficiency and effective delivery in accordance with the College’s strategies and policies which influence leading-edge practices.

PERSON SPECIFICATION

· Ability to manage time effectively
· To prioritize workload
· To work as a team and individually
· To undertake training as required
· Effective communication, written and verbal across stakeholders
· Excellent organisational skills
· Attention to detail
· Customer Service Skills
· The capacity to work professionally and quickly under stress and with tight deadlines. Responsibilities:
- Provide high-level administrative support to executives, including managing calendars, scheduling meetings, and making travel arrangements
- Prepare and edit correspondence, reports, and presentations
- Conduct research and compile data to support executive decision-making
- Coordinate and prioritize incoming requests and tasks for executives
- Maintain confidentiality of sensitive information and handle it with discretion
- Act as a liaison between executives and internal/external stakeholders
- Manage and maintain executive files, records, and documents
Experience:
- Proven experience as an executive assistant or in a similar role
- Strong organizational skills with the ability to multitask and prioritize effectively
- Excellent written and verbal communication skills
- Proficient in MS Office (Word, Excel, PowerPoint) and other relevant software applications
- Ability to work independently with minimal supervision
- Strong attention to detail and problem-solving skills
- Ability to handle confidential information with professionalism and integrity
Education:
- Bachelor’s degree in Business Administration or a related field is preferred
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress
• On-site parking

Flexible language requirement:

• English not required

Schedule:

• Monday to Friday

Application question(s):

• Visa sponsorship is not available for this job and applicants with full right to work for unforeseeable future will be preferred

Education:

• Bachelor’s (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 11/04/202

1. Point of contact for all student welfare enquires
2. Ensure to maintain the student experience
3. Support Students throughout their academic journey
4. Support independent, and successful learners to become career ready
5. Support student progression, retention, and student satisfaction is maintained
6. Use of communication skills and practice patience to build report with students and respond appropriately
7. Working with the Student Support and Wellbeing Lead to ensure students are safeguarded while enrolled with the college.
8. Working with the Student Support and Wellbeing Lead to arrange staff training for well-being.
9. Working with all students who have been referred or self-referred for additional mental health and emotional support. Whether by supporting them to refer to a specialist agency or providing them with a safe space they can talk.
10. Providing ongoing emotional and mental health support for students and staff who have been identified as needing the support. This includes regular face-to-face meetings and telephone contact.
11. Signposting students to relevant internal and external agencies for matters arising that cannot be dealt with in student support.
12. Supporting students with applying for DSA and helping them to fill in the forms and provide the evidence.
13. Implementing recommendations for those who have a DSA
14. Arranging and delivering workshops for students on well-being concerns. This includes and not limited to MH, time management, healthy relationships and prevent.
15. Reviewing and updating policies in accordance with national changes. The policies include safeguarding, prevention and e-safety.
16. Providing staff with mental health and emotional support where necessary. Giving staff a safe space, they can talk about personal issues they are struggling with and provide advice and signposting to external agencies.
17. Overseeing student well-being at the other campuses and having regular supervision with the student support worker.
18. Providing reports for relevant board meetings and attending meetings in relation to student support.
19. Work closely with internal departments with students who are at risk and make alternative arrangements for them to continue their studies.
20. Work with the registry team to identify students who may be struggling with attendance and who may require additional support.
21. Create a safe place for both students and staff to be able to discuss any concerns they may have.
22. Continue to break down the barriers to mental health and allow open discussions in a safe environment.
23. Liaise with LTU in relation to high-risk students
24. Regular review of safeguarding Policy
25. Review new ways of working and dealing with Safeguarding and mental health concerns
26. Communicate as the first point of contact with all student Representatives and maintain all records relating to the students’ reps
27. Management and maintenance of monthly Rep meetings
28. To work with Tutors to identify individuals who may require support
29. To arrange and implement regular one-to-one reviews with learners
30. Maintain and improve student stratification levels via Student Satisfaction Surveys
31. Able to drive the development of the team and self vis active CPD
32. Excellent knowledge and use of MS programmes and database systems