Start Date
Immediate
Expiry Date
09 Oct, 25
Salary
64644.0
Posted On
26 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Education Management
ABOUT US
Student and Registry Services (SRS) are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high-quality student experience. We also play a key role in coordinating UCL’s governance processes and academic quality assurance operations. UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.
ABOUT YOU
We are looking for a positive and highly motivated individual who is passionate about delivering high quality, professional support services to students. To excel in this role you should have experience of driving high-performing and customer focused teams and can themselves demonstrate sound judgement under pressure. You will need substantial knowledge of the HE sector including student services management and administration, and experience of managing student services within a university or other academic institution or similar.
You will be a natural leader, able to lead and motivate staff, as well as identify areas for development. You are a confident communicator, with the ability to convey complex information to audiences with varying levels of understanding, work well under pressure, whilst remaining both supportive and tactful in high-pressure situations.
ABOUT THE ROLE
The post holder will be key member of the wider Student Support and Wellbeing Management Team. Reporting to the Head of Student Support and Wellbeing Services (Service Excellence), the successful candidate will play a key role in embedding a culture of inclusion, belonging and best practice in relation to student support and enquiries. Student Support and Wellbeing Services responds to enquires in-person, via telephone, and on askUCL, UCL’s student enquiry and case management system, and the Student Support and Wellbeing Manager will be a main contact for student support, overseeing the management of the student enquiries operations. The post holder will lead and manage a large and diverse team of dedicated coordinators, officers and administrators, responsible for setting goals and objectives, managing performance and staff development.
If you have any queries about the role, please contact Finola Gibson f.gibson@ucl.ac.uk
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
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