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Student - Technology Support Assistant at Tompkins Cortland Community College

Dryden, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

16.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Windows Operating Systems, Troubleshooting, Computer Installation, Printer Support, Wi-Fi Access, Technology Deployment, Event Technology Setup

Industry

Description

*Please Note: Priority consideration will be given to students with a Federal Work Study award. Job Description: Duties will include providing assistance to both Tech Support offices, 207 and 208. Duties will include answering tech support phone; greeting guests in Room 208 and helping with faculty/staff technology; help accessing TC3 Wi-Fi; questions regarding myTC3 including: myInfo, myMail and myWeb Courses; students will image, deploy, and set up computers for faculty/staff, computer labs and smart classrooms. Students will respond to the classroom for support of technology. In addition, students will deliver and set up technology for events. Job Requirements: A good understanding of customer service, with experience a plus, but not required. A basic understanding of computers and Windows operating systems including 7, 8, 8.1. and 10. A basic understanding of installing and troubleshooting computers, printers, etc. Taking courses for a CIS or CSS program, is beneficial, but not required. Hourly Rate: $16.00

Responsibilities

Responsibilities include providing technical support by answering phones, assisting guests, and helping faculty/staff with technology issues such as Wi-Fi access and myTC3 platform questions. Students will also image, deploy, set up computers for labs and classrooms, and support technology for events.