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Student - Technology Support Assistant at Tompkins Cortland Community College

Dryden, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

16.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Windows Operating Systems, Computer Troubleshooting, Hardware Installation, Imaging and Deployment, Technical Support, Wi-Fi Troubleshooting

Industry

Description

*Please Note: Priority consideration will be given to students with a Federal Work Study award. Job Description: Duties will include providing assistance to both Tech Support offices, 207 and the Baker Commons. Duties will include answering tech support phone; greeting guests in the Baker Commons and helping with faculty/staff technology; help accessing Wi-Fi; questions regarding myTC3 including: myInfo, myMail and myWeb Courses; students will image, deploy, and set up computers for faculty/staff, computer labs and smart classrooms. Students will respond to the classroom for support of technology. In addition, students will deliver and set up technology for events. Job Requirements: A good understanding of customer service, with experience a plus, but not required. A basic understanding of computers and Windows operating systems including 7, 8, 8.1. and 10. A basic understanding of installing and troubleshooting computers, printers, etc. Taking courses for a CIS or CSS program, is beneficial, but not required. Hourly Rate: $16.00

Responsibilities

Provide technical support to faculty, staff, and students across multiple campus offices and classrooms. Responsibilities include imaging and deploying computers, assisting with Wi-Fi and portal access, and setting up technology for events.