Contract type: Part Time (18.75 hours) - Permanent
Location: Stockton-on-Tees, Durham International Study Centre
Salary: £12,940.90 per annum
To be a member of the Centre’s Student Experience Team with responsibility for student wellbeing and welfare and supporting their progression needs.
To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.
The post holder will report to the Student Experience Leader . The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

• Responsibility for the provision of student welfare and safeguarding within the centre and the related administration and secure record-keeping
• Ensure effective case management of all student welfare concerns or information on LDHD, ensuring the safeguarding of students in line with Study Group policy and standard operating procedures
• Act as Deputy Designated Safeguarding Lead and monitor the escalation phone in the absence of the Student Experience Leader.
• Monitor student whereabouts and coordinate the procedure as required
• Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed
• Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community
• Ensure escalation of any concerns to the Student Experience Manager and Central Student Wellbeing team as required
• Work collaboratively with teams within the ISC to enable a holistic and consistent approach to Welfare Support and to advocate and embed inclusive practice within the classroom
• Maintain the Wellbeing and Welfare section on the online Virtual Reception
• Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students
• Contribute to developing, communicating and enacting Study Group’s Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings.
• Support local awareness raising of safeguarding and safeguarding practices and procedures
• Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report and any governance committees and groups as required.
• Responsibility for the provision of engagement and progression support within the centre and the related administration and secure record-keeping
• Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
• Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
• To monitor the academic engagement of students
• To put interventions in place in relation to attendance
• To track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
• To monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assist in organising and delivering student events such as induction, transition and enrichment activities
• Liaise with central teams to manage workload in busy periods or during absence
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
• To foster productive relationships with internal and external stakeholders
• To assist in organising and delivering student induction, transition and enrichment activities
• To deal with general student queries – face to face, by email and phone
• To foster productive relationships with internal and external stakeholders
• Any other duties as required by the Student Experience Director or College DIrector.